Customer Service Manager

Travis I. Chatam

**** ******** **. *******, **, *7082 713-***-**** **************@*****.***

Personal Profile

Proven ability adapting easily to new concepts and handling a wide range of responsibilities; detail oriented with strong organization skills. Reputation for working well independently and as a team member while being under time sensitive deadlines and changing workloads. I have a strong desire to work in the aviation industry to expand my aircraft and airport equipment, mechanical communication, and logistics skills while helping others obtain best value and product.

Professional Experience

AutoZone, Dec. 2012 – Present

Manager

• Advanced through promotions to become store manager.

• Handle all merchandising, inventory controls, cash control and maintenance.

• Oversee store opening and closing procedures.

• Hire, train and coordinate a staff of 8 alongside other manager.

• Inspire sales staff to develop and implement special promotion and events.

• Handle customer service issues and helped customers routinely with questions.

AutoZone, Feb. 2012 – Nov. 2012

Customer Service Specialist

Provide customers with professional assistance in obtaining parts; advise customers of parts needs and recommend substitution of parts when a replacement is not available.

Perform minor fixes to customer vehicles (eg. Vehicle battery and bulb replacements).

Offload delivery truck items, stock parts and equipment.

Research automotive parts within database to make quality decisions to exceed customer expectations.

Administer inventory control procedures; assist in general store duties, and special projects as assigned.

OfficeMax, Jan 2010 – Aug 2011

Customer Service Specialist

Sales associate and received employee of the month award in March 2010.

Dialog with customer about the latest technology and offered relevant products and solutions.

Rearrange or implemented new merchandise planograms.

Identified low stock items and inventory; loaded or unloaded trucks and stocked when necessary.

Subway, Apr 2007 – Aug 2009

Customer Support

Shift leader and received employee of the month award June 2007.

Opened and closed store; monitored restaurant inventory; oversee staff training of new employees; coordinated job assignments; accepted deliveries; completed shift paperwork.

Cooked food, prep sandwich line ingredients; prepare sandwiches and worked register.

Education

Aviation Institute of Maintenance – Houston, TX

FAA certification in Airframe Maintenance Technician, June 2013

FAA certification in Powerplant Maintenance Technician, June 2013

Westside High School – Houston TX

• High School Diploma, May 2010

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