Administrative Assistant High School

Marissa E. Pollard

**** ******** ****** #* ********* California 92503

562-***-**** *******.********@*****.***

SKILLS

Microsoft Windows XP, MS Word, Management Interviewing Skills

Excel, PowerPoint, 10 key Typing 40 wpm Data Entry

Administrative Assistant Skills Inventory Filing

Multiple Phone Lines

EXPERIENCE

Eton Marketing 10/2012 - 02/2013

Call Center Representative/ Administrative Assistant

• Used computer systems to enter data and process information.

• Averaged 60% of surveys completed in a day

• Communicated with customers and coworkers to answer questions, explain information and

address complaints.

• Contacted businesses or private individuals by telephone in order to conduct surveys

• Handled complaints, settling disputes, and resolved conflicts.

• Saved on productivity and salary by volunteering to work extra shifts.

Maximus 09/2012 - 10/2012

Administrative Assistant (Volunteer)

• Operated office machines, such as photocopiers, scanners, and personal computers.

• Communicated with customers, coworkers, and other individuals to answer questions,

explain information, and address complaints.

• Opened, sorted, and routed incoming mail, answer correspondence, and prepared outgoing mail

• Provided information to supervisors and coworkers by telephone, written, and in person

• Dealt directly with the public to assist them with their needs

• Saved on Productivity and $30,000 in salary

Fillmore Place Apartments 07/20012 - 08/2012

Administrative Assistant (Volunteer)

• Directed collection of monthly assessments, rental fees, deposits and payment of

rent, mortgage, taxes, and incurred operating expenses

• Inspected grounds and facilities routinely to determine necessity of repairs or maintenance

• Maintained information files and processed paperwork

• Meet with prospective tenants to show properties and explained terms of occupancy

• Saved on productivity and $30,000 in salary

Henry Family Day Care 12/2010 - 3/2012

6/2007

Facilitator/ Administrator

-11/2009

• Maintained a safe play environment for the children

• Kept records on individual children, including daily observations, information about activities,

meals served, and medications administered

• Supported children's emotional and social development through encouragement.

• Communicated with customers and coworkers to answer questions, explain information and

address complaints.

• Saved on materials and resources by recycling old products.

Los Angeles Superior Court Torrance Division 1/2010 - 9/2010

File Clerk

• Kept records of materials filed or removed, using logbooks or computers

• Performed general office duties such as typing, operating office machines, and sorting mail

• Gathered materials to be filed from departments or employees

• Sorted information according to guidelines, content, purpose, chronological, alphabetical, or

numerical order and place materials into storage receptacles.

• Scanned or read incoming materials to determine how and where they should be classified or

filed

• Saved on productivity and reduce the incoming mail and outgoing invoices by 50%.

• Caught up invoices in record time and reduced waiting time for processing.

Burger King 10/2006 - 03/2007

Cashier

• Received payment by cash, check, credit cards, vouchers, or automatic debits

• Greeted customers entering establishments

• Issued receipts, refunds, credits, or change due to customers

• Managed all areas of the restaurant and worked extra shifts when needed

• Supervised over five employees at a time.

Southern Home Care 1/2006 - 9/2006

Assistant Nurse

• Helped patients move in and out of beds, baths, vehicles, and with personal grooming.

• Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or

assisting with their personal care.

• Performed all housekeeping duties and running errands as needed.

• Maintained Records for each client, an average of 20 different Clients a week

EDUCATION

High School Diploma, Carson Senior High School

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