Customer Service Medical

Demetria White

**** ********* **

Virginia Beach,VA 23455

336-***-**** Cell 336-***-**** ALT

**********@*****.***

Objective: To contribute to the overall success of a company in a position of diverse

responsibility this requires strong organizational, planning, problem-solving and follow-through

skills.

QUALIFICATIONS:

Strong administrative and interpersonal skills

• Think critically and approach problem solving from multiple perspectives

Excellent communication and organizational skills

Excellent customer service & problem solving abilities

Ability to coordinate projects and work independently, as well as being a good team player

• Develop and interpret quantitative and qualitative data

• Apply sociological theory and concepts to social issues

• Understand group and organizational dynamics

• Sensitive to diversity of race, class, gender

• SPSS; Microsoft Word, Excel and PowerPoint

Virginia State University, Petersburg, VA

B.A. Liberal of Arts in Sociology

CPR/AED-First Aid certification

Work Experience

Labcorp Inc. Phlebotomist Colonial Heights, VA 2008-2012

Responsibilities included performing administrative duties including scheduling appointments,

maintaining medical records, billing, medical terminology, coding for insurance purpose.

Variety of routine blood drawing of all age group. Venipuncture and capillaries, explain

procedures, Utilized standard procedures for positive patient identification; recorded

appropriate collection information on proper requisitions. Other duties: Drug screens, and

paternity testing.

Forsyth Medical Ctr. Medical Office/Nurse Assistant W-S, NC 2001-2006

Clinical Medical Assistants may include perform administrative duties including scheduling

appointments, maintaining medical records, billing, and coding for insurance purposes, medical

terminology, preparing patients for examinations, taking vital signs, and assisting with AM/PM

care on telemetry, acute care units. Assist physician during the examination. Explain procedures

to patients, call in prescriptions to pharmacies, collect laboratory specimens, and sterilize

medical instruments. Draw blood, remove sutures, and take electrocardiograms.

Social Services Assistant Forsyth County W-S, NC 1997-2001 Conduct home

visitations to help a family or individual succeed and are safe. Children, the elderly and people

with special needs. Aim to improve the outcomes of at-risk, enhance family dynamics, support

the health of those in the home and prevent abuse and neglect with visitations. May assist clients

in identifying available benefits and social and community services and help clients obtain them.

Also help with light chores in the home. May assist social workers with developing, organizing,

and conducting programs to prevent and resolve problems relevant to substance abuse, human

relationships, rehabilitation, and dependent care. Also submitted reports and reviewed them with

the department supervisor.

Gaps in jobs were furthering my education.

Reference Available upon request

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