Customer Service Technical Support
Resume:
***-* ****** **., *****: **** ***
Purok *, Bgy San 565 38 38
Isidro, Calauan, E-mail:
Laguna 4012 alvinpatacsil@hotma
il.com
Alvin C. Patacsil [pic]
Personal Data Full Name: Alvin Capistrano Patacsil
Address: 319-J Papaya St. Purok 5, Bgy. San
Isidro, Calauan, Laguna 4012
Date Of Birth: 19th Sept. 1977 Place of
Birth: Para aque M. Mla.
Civil Status: Single Citizenship: Filipino
Height: 5'8" Weight: 195 lbs.
Father's Name: Rogelio Patacsil Occupation: Seaman
(retired)
Mother's Name: Victoria Patacsil Occupation: Housewife
Their Address: 319-J Papaya St. Purok 5, Bgy. San Isidro,
Calauan, Laguna 4012
Contact Nos.: Mobile: (090*-***-**-** Landline:
Education
Jun 1984-Mar 1990 UPSouth Preparatory School Para aque, M.
Mla.
Elementary Graduate
Jun 1990-Mar 1995 UPSouth Preparatory School Para aque, M.
Mla.
High School Graduate
Jun 1995-Mar 1997 Map a Institute of Technology Intramuros,
Manila
BS Mechanical Engineering
School English Club: Vice President ('95)
Map a Music Society: Member ('96)
Jun 1997-Mar 2001 AMA Computer College Pasong Tamo, Makati
BS Computer Engineering
PhiCES (Philippine Computer Engineering Society): Member ('00)
Organization
Affiliations The Scholar (UPSouth School Paper) Sports
Editor ('94)
Map a English Club Vice President ('95)
PhiCES (Philippine Computer Engineering Society)
Member ('00)
Singles For Christ Member ('07)
Languages Excellent in oral and written English communication skills.
Work experience Jul 2003 - Jan 2004 Applied Electrical Contracting
Abu Dhabi, UAE
AutoCAD Draftsman
AutoCAD operator/designer LAN networking locations on
buildings, mosques etc.
Sep 2006 - Sep 2008 Ambergris Soltns./ Harte-Hanks
Taguig City
Technical Support Representative / Non - Voice(Chat and Email)
Tasked to handle customer concerns & resolve antivirus
software problems.
Oct 2008 - Jan 2011 Teleperformance Inc.
Para aque City
Technical Support/ Customer Service
Technical representative for a popular US based ISP/cable
company
Oct 2011 - Apr 2012 West Contact Services
Makati City
Technical Support/ Customer Account Executive
Handled calls for troubleshooting Internet
connectivity/landline phone issues.
Nov 2012 - Dec 2012 Alorica
Lipa City, Batangas
Customer Service Associate
Assisted customers who were applying for debit card approval
over the phone.
Special Skills
Proficient in PC Networking/ LAN Topologies
Proficient in both MS Windows 98, ME, XP, Vista, and Windows 7
Proficient in MS Office Applications
Proficient in Adobe Photoshop and Paintshop Pro
Proficient in AutoCad and various architectural software
Proficient in MS Windows OS troubleshooting
Proficient in IE 6,7,8 & 9 Google Chrome and Mozilla Firefox
browser troubleshooting
Proficient in AntiVirus software troubleshooting
PC troubleshooting and maintenance
Trainings and
Seminars Cisco Networking (course 1 and 2)
Structured Cabling (Lucent technologies)
Windows Live OneCare AntiVirus software troubleshooting
Internet Explorer troubleshooting
Windows Vista troubleshooting
Interests Netsurfing, Sports, Music, Movies, Books.
References
Erica Joyce Suazo Sr Insp. Mary Jane Clemente
Jet Carlos Aguas
PLDT Navotas Municipal Jail
Banco de Oro
De la Rosa St., Makati City Navotas, Metro Manila Ayala
Ave., Makati
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