Customer Service Project

Ch Veronica

Contact: +91-801*******

E-Mail: ****.****@*****.***

CAREER OBJECTIVE

To pursue a challenging career in a progressive organization that gives me

scope to enhance my knowledge and skills, in order to cope with the latest

technologies and at the same time to make myself distinguished among

community wherever I work.

PROFESSIONAL SUMMARY

. 2 years of experience in IT Recruitment (Bench Sales).

. Team player with proven abilities to meet challenging deadlines while

following the high quality processes and expectations.

. Flexibility of working on different platforms and well versed with

quality standards.

. Respected and sought out by Senior Executives for hard working, multi-

tasking capabilities and problem resolution in high-pressure

situations.

. Good flare for learning new technologies.

. A self motivated and focused individual possessing excellent

interpersonal.

Personal skills:

Comprehensive problem solving abilities, excellent verbal and written

communication skills, ability to deal with people diplomatically,

willingness to learn team facilitator hard worker.

Professional Experience:

SUN-IT SYSTEMS PVT LTD (March 2011- till Date)

Role: IT-Recruiter/ Bench Marketing.

SUN-IT SYSTEMS, Inc is a global IT Solutions provider focused on delivering

customer value through high Quality Processes and Cost-efficient solutions.

SUN-IT SYSTEMS provides systems integration services, outsourced software

development and IT staffing solutions to Fortune 500, Government and to

various industry leading companies. SUN-IT SYSTEMS provides the entire

range of IT solutions from strategy consulting to implementation and

maintenance across a range of vertical domains such as Telecom,

Transportation, Healthcare, Manufacturing, Education and Government. SUN-IT

SYSTEMS help companies increase efficiency, shorten the development life

cycle and deliver a higher quality end product.

IT Staffing - SUN-IT SYSTEMS provides various technical staffing resources

such as Project Managers, Architects, Software Engineers, Database

Administrators, QA and Test Engineers etc.

Project Services - SUN-IT SYSTEMS recruits and hires a whole project team

to perform services either on-site or off-shore on a charge by the hour,

fixed-priced or time and module basis.

Application Development and Integration - Our staff at SUN-IT SYSTEMS has

extensive experience in development methodology, many of whom had spent

years in business analysis, design, programming and project management. SUN-

IT SYSTEMS provides application development in many areas, including client-

server, database, GUI, telecommunications and system level software

Business Process Outsourcing - SUN-IT SYSTEMS has extensive experience in

offshore turnkey software development and clients' partner with SUN-IT

SYSTEMS to transform their operations improving efficiency, quality,

customer service and speed-to-market while reducing their total cost of

operations.

Software Training - SUN-IT SYSTEMS focuses on a variety of training

programs for consultants with the advent of the new information technology

that helps the consultants to sharpen their existing skills to take

advantage of new technologies and work globally.

Role and responsibilities as Resource Specialist:

. Marketing our own consultants.

. Posting the Consultants Profiles on Dice, Monster and other job sites

. Checking for the right requirements that matches our consultant

profiles posted on Dice and monster and the requirements comes from

vendors.

. Checking with my consultants whether they are comfortable with the job

description.

. Before submitting the Consultants resume, I will be keen to take the

Client details and the location, duration of the project and I also

make sure that it may not be a double submission

. Submitting our consultant resume for the appropriate job posting along

with contact information.

. NCA will be send by the vendor, I will look into NCA if we have any

clause then we will check with vendor and discuss with them

. After the client submission, checking for updates with vendors and

updating to my consultant.

. If any interview slots were arranged, Will take an email confirmation

from the vendor to keep the time slots open and make our consultant

fully prepared for the interview

. Interview may be followed by Telephonic or Face 2 Face.

. If he confirms for the project, Sending the Consultants SSN for Back

ground check and next followed by PO with the start date and etc,

. Sending the PO to the respective company and get it sign and Fax it

back

. Finally takes the responsibility of our consultant to reach the

clients place and whom to meet on the initial day of the project

. Sends Hot list of my consultants to my Vendors List and calling them

to check with them on the requirements they are working

Lawrence& Mayo

Role: DBA from March 2006 to Feb 2007

Education Details:

. SSC from SSC Wesley Girls High School

. CEC from St.Ann's Junior college Board of Intermediate Education

. B COM Computer's from St.Ann's Degree College Osmania University

. M COM from Osmania University

Technical Profile

. MS Office, HTML, Accounting Packages (Tally, EX-NGN), SQL, Web

Programming.

Personal Profile

. Name : Ch.Veronica

. Date of Birth : 06 April 1988

. Nationality : Indian

. Languages Known : English, Hindi and Telugu

(Ch. Veronica)

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