Quality Control Manager

Peter M. Landreth Jr.

**** ****** **** ***-***-

7723

Wyndmoor Pa, 19038 ********.*****@*****.***

Summary:

Experienced in the back office operations of money managers, new client conversions

and process improvements. Team leader with a strong attention to detail, organization

and doing what’s right for the client.

Professional Experience:

SEI Investments Oaks, Pennsylvania August 2004-January 2013

All jobs were under the Separately Managed Accounts (SMA) at SEI Investments. The

SMA department supports seventeen different money managers through different levels

of service around and with back office operations.

Team Leader – Quality Control Team March 2011-January 2013

Serve as the main daily operational contact for the quality control team both internally

and externally.

• Ensure that all established procedures and controls are completed accurately and

in a timely manner.

• Responsible for writing and discussing employee performance appraisals.

• Developed a more efficient process for our high/low cash importation, review,

and archiving.

• Working on a more efficient messaging system between our portfolio accounting

system (APL) and our workflow tool (OnBase) for new account set-up and

posting of deposits and withdrawals.

• Monitor queues within OnBase to ensure that deliverables are met in a timely

fashion.

• Support the relationship management team in the escalation and resolution of

client issues and demands.

• Aid the conversion team in the onboarding of new clients as well as analyzing

potential client requirements.

• Working on an external OnBase guide to be distributed to current clients, new

clients and potential clients.

Quality Control - Senior Account Administrator March 2006-March 2011

Validated new account set-ups, terminations and account number changes for the Account

Administration team. Ensured new security set-ups for the investment processing team

and monthly account reconciliations and deposits and withdrawals were processed

correctly for the portfolio accounting department.

• Maintained an issues spreadsheet to identify reoccurring issues by codes and

issue description to provide employees a baseline to find ways to improve.

• Analyzed trends of monetary and non-monetary errors to reduce the occurrence

from 5% to 2%. Was able to do so by updating system prompts and retraining

employees accomplished this.

• Created a procedural/user guide for our workflow tool OnBase to help fellow

team members gain a better understanding of its capabilities. This guide is now

part of the training program for new employees as well as a reference point for

current employees.

• Worked on a complete overhaul of our institutional client’s workflow to enhance

the client experience, reduce risk, and eliminate inefficiencies in the process.

• Participated in a leadership group to find inefficiencies and devise solutions.

Team Leader August 2005-May 2006

In charge of making sure that clients’ daily deliverables and other needs were met to their

standards.

• Lead a team of six employees and managed each individuals daily workload.

• Set-up new relationships for clients within Fiserv’s APL and OnBase.

Account Administrator August 2004-August 2005

Performed the day-to-day operations of an account administrator for money managers.

• Set-up new accounts in OnBase and APL

• Performed daily updates to APL’s security master

Tower Bridge Advisors West Conshohocken, Pennsylvania January 2003 & 2004

Intern

Associate in the investment operations of a small money manager.

• Worked on the daily downloads to insure accuracy of investment records

and performance measurement.

• Responsible for the month-end reconciliation of accounts

• Participated in the conversion from Centerpiece to Fiserv’s Inc.’s APL

Rorer Asset Management Philadelphia, Pennsylvania January 2001 & 2002

Intern

Assisted in the portfolio accounting department.

• Responsible for month end reconciliation of accounts

• Performed daily reconciliation of daily feed accounts

Education:

Bachelor of Arts, Economics, Dickinson College, Carlisle, Pennsylvania, May 2004

Computer Knowledge:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, OnBase, Checkfree APL,

Centerpiece, GIM II, Morgan Stanley Mainframe, Bloomberg

Awards/Honors:

• Nominated by a peer for the Third Quarter 2009 Investment Manager

Services Shining Stars Teamwork Award.

• Won the Fourth Quarter 2009 Investment Managers Services Shining Stars

Teamwork Award as nominated by a teammate.

• Four-year college golfer and letterman. Captain of the golf team for the

2003-2004 academic year.

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