Customer Service Manager

Matthew L. Angel

**** **** ***** ***** **** #**** Placentia, CA 92870

714-***-**** ( *********@*****.***

OBJECTIVE:

To become part of a team seeking a highly motivated, quick learning,

team player to grow and contribute to the success of their company.

EXPERIENCE:

October 2012 to March 2013 Shipping & Receiving Manager

RC Electronics

Job Duties: Managed/overviewed the shipping and receiving

portion for this company. Worked with Fed-Ex with

the morning drop off of the company's products to inspect and to enter

the required data into the receiving computer system. Packaged the

necessary product for shipment at the end of the workday and processed

international waybills when needed. Assisted with the maintenance of

the warehouse to ensure that all of the daily duties have been

completed. Operated the ride-on fork lift and the hand pallet jack when

needed.

November 2007 to March 2013 Shipping Manager Posca Brothers

Dental Lab

Job Duties: Manage department of four. Supervise ABS data, Fed Ex and

UPS shipping software output and tracking. Schedules pick-ups and

separated cases for Fed-ex and MES local and out-of-state shipments.

Ensures that 300 plus packages per day are packed securely & arrive on

time. Reconciles all shipments daily to verify accurate arrival and

that customers are satisfied with delivered product. Represents

laboratory at all conventions (CDA, PDS, etc).

January 2007 to December 2007 Order Selector Unified Western Grocers

Job Duties: Performed pre-inspection of pallet jack, obtained work

orders from computer, drove pallet jack to location of the item and

stacked onto pallet jack. Marked products with identifying labels,

packaged order and prepared for delivery. Assisted with clean-up and

other warehouse functions.

January 2005 to October 2006 Courtesy Clerk Stater Brothers

Job Duties: Performed floor inspections and assisted with all clean-

ups following store protocol, assisted customers with help to their

car or finding products, collected carts that were in the parking lot,

helped checkers with grocery bagging, stocked shelves when needed and

faced the shelves. Succeeded in highly customer service based

business.

EDUCATION:

Graduate, 2007, El Dorado High School

SKILLS:

Certified forklift operator; Advanced computing skills including MS

Word, Microsoft Excel and Internet skills; Ability to lift 80 pounds;

Ability to meet and exceed customer service goals.

Contact this candidate