Customer Service Manager
Resume:
Arlington TX *****
**************@*****.***
OBJECTIVE
To be able to utilize my experience and skills to contribute toward your
company goals. I thrive on increased responsibilities which will result
in overall success of the company. I specialize in training and
developing strategies which will propel profit and business relations.
Flexible and versatile - able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
EDUCATION
BACHELOR OF ARTS, NORTHEASTERN STATE UNIVERSITY, Tahlequah, OK
Majors: Developmental Psychology (Concentration in Sociology)
July 2010
WORK EXPERIENCE
EDUCATIONAL COORDINATOR Provided leadership and direction over Education
The Confidence Group, Department. Prepare complex reports for school
Addison, TX district organizations and ensuring full
November 2012 - Present compliance with agency requirements and tight
deadlines. Develop leadership training programs.
Maintained a professional environment for
employees and students. Resolve parents' concerns
on students' progress and provided clarity beyond
parents satisfaction.
LEAD TEACHER Develop and implemented new behavioral chart for
Primrose Schools, parents' and students. Conducted small-group
Southlake, TX sessions on meditation/relaxation techniques for
February 2012 - November students. Conducted conference meeting with
2012 parents on students' progress and behavior.
Maintained a clean and safe environment for
students'.
ASSISTANT MANAGER/KEY Develop training materials and procedures, train
ASSOCIATE/COPORATE EMPLOYEE users in the proper use of hardware and customer
TRAINER service. Answer customer inquiries regarding
Tasti D Lite, Dallas, TX product or hardware operation to resolve problems.
April 2010 - February 2011 Resolve irate customers concerns, and provided
clarity beyond customer satisfaction. Accurately
maintained inventory levels, which minimum company
loss. Equipped and train new hire which lower the
turnover rate and boost profit. Trained new
employees to open multiple locations.
SKILLS SUMMARY
Windows: Microsoft Office 20010: Access, Excel, Outlook, PowerPoint,
Publisher, and Word; Written Correspondence;
General Office Skills: Scheduling, Front-Office Operations, Professional
Presentations, and Customer service.
CERTIFICATIONS
CPR
ACTIVITIES / ORGANIZATIONS / HONORS
fashion association, kindred spirits (choir), radiance dance team 2006-
2010, and psychology club.
MISS BLACK NSU - Alpha Phi Alpha: Tribute to the Black Woman
Scholarship: 2006 and 2008.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate