Human Resources Customer Service

Candace Brown, PHR

***** *** ***** ***** - *********, MO 63044 - 314-***-**** -

***********@*******.***

Human Resources Professional

Human Resources Professional with over 5 years progressive experience in

both Human Resources Generalist and Recruiter functions. Proven commitment

to the field of HR through obtaining a Masters' in Human Resources

Management and a PHR, Professional in Human Resources Certification. A

strategic thinker who is experienced in managing projects, collaborating

with senior management, creating and maintaining employee initiatives, and

providing guidance.

areas of specialty

. Full Cycle Recruiting & Social Networking . Employee Relations .

Compensation & Benefits . Leave of Absence Administration . Training &

Development . Risk Management . Succession Planning . HRIS Administration .

Employment Law Compliance . Employee Engagement

education and certification

Professional in Human Resources, PHR Certification - Human Resources

Certification Institute

MA in Human Resources Management - Webster University

BA in Communications - University of Missouri - St. Louis

Career Chronology

PRACS Institute, St. Charles, MO (office closed due to bankruptcy)

Human Resources Generalist, 10/2012 - 12/2012

Hired to provide HR representation to 300 employees. Exercised full

autonomy in investigating, resolving and closing employee relations

matters; including, corrective actions and terminations, managing

mediations and consulting management on performance improvement plans.

SLDC, St. Louis Development Corporation, St. Louis, MO

Human Resources Specialist/Generalist, 09/2009 - 10/2012

As a member of the management team, was challenged to create, implement and

maintain new HR processes and procedures for a non-for-profit organization

with 80 employees. Supervised 12 interns. Directly responsible for key HR

functions: recruiting, payroll and benefits, leave of absence

administration, training and development, safety monitoring, employee

relations, policy compliance and employee engagement.

. Created a more integrated full-cycle recruiting process in efforts to

decrease the time to fill open positions by 20%. Involved greatly in

social media, via Linked in and Twitter, in efforts to build awareness

about SLDC. Instituted "Stay Interviews" in order to monitor new hires

progress after completing their probationary period.

. Created the First Notice of Investigation, FNOI, procedure to better

streamline employee relations investigations.

. Built collaborative relationships and partnerships with management and

vendors.

. Revised and maintained the employee Policies and Procedures Manual in

effort to include changes regarding safety initiatives, Healthcare Reform

and policies.

. Managed payroll and HRIS data integrity; including, ADP PC Payroll,

Paychex Preview and ReportSmith, with extremely few errors.

. Implemented a new employee engagement initiative, The "SLDC Snapshot

Series", which created an open-door environment conducive to positive

dialogue across the agency.

. Managed the organization's health and welfare benefit plans, as well as,

their FSAs and HRAs, tuition reimbursement, deferred compensation, short-

term disability and FMLA, annual open enrollment, change reporting, and

COBRA benefits.

. Assisted in communicating information and facilitated training on

policies, procedures and expectations within the HR department and

throughout the organization

American Family Insurance, St. Louis, MO

Auto Claims Representative, 05/2007 - 09/2009

In charge of investigating auto accident claims for purposes of determining

liability. Responsible for streamlining repair options and issuing payments

to customers and third party vendors. Collaborated heavily with cross

functional teams.

. Managed a large number of investigations, encompassing 5 different

states, while adhearing to multiple different guidelines and deadlines

. Exceeded customer service guidelines by 50%.

Communications Intern; Roberts Communications, 03/07- 05/07

CEC, Career Education Corporation, St. Louis, MO

Recruiter, 08/2006 - 03/2007

As a member of the recruiting team, was responsible for building a strong

pipeline of candidates and monitoring the enrollment process for Sanford

Brown College, a trade focused school.

. Proactively sourced candidates and secured a solid candidate pool,

thus exceeding admissions initiatives by 20%.

. Designed and implemented events, such as, "Refer a Friend" and "I'm All

Grown Up, Now What?" in efforts to network and present awareness about the

offered programs and services.

PT Associate; Walgreens, 02/05 - 08/06

FT caregiver to a parent, 08/04 - 08/06

Enterprise Rent -A-Car, St. Louis, MO

Customer Service Team Lead, 08/2002 - 08/2004

Responsible for assisting new hires, in the Call Center department, with

meeting their performance expectations regarding their knowledge of

services, system navigation and customer service initiatives. Supervised a

team of 7-10 agents, per training class.

. Assisted in redeveloping the training program that decreased training

time from 8 weeks to 5 weeks.

AT&T, previously Southwestern Bell Communications, St. Louis, MO

Recruiter, 07/2000 - 07/2001

. Managed full-cycle recruiting for the call center department; including,

maintaining up to 50 requisitions at a time, participating in career

fairs, creating job postings, reviewing resumes and completing interviews,

coordinating communication between applicants and hiring managers,

monitoring the PeopleSoft applicant tracking system, conducting background

checks and assessments, presenting job offers and presenting at new hire

orientation.

affiliations

National Member - Society of Human Resource Management, 2009 - Present

Member - National Human Resources Association - St. Louis, 2011 -Present

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