Customer Service Office

Andrew G. Bigelow

* ***** ******* ***** #**** San Francisco, CA 94107 248-***-**** Cell

***********@*****.***

OBJECTIVE

To apply my professional experience, creativity and passion for helping

others, while continuing to expand the scope of my current skill-set.

Preferably, this would be with an organization that values their clients,

the integrity of their products/services and rewards employees who exhibit

the same high standards.

BACKGROUND SUMMARY

With combined experience in customer service and administrative support, a

diverse background including the technology, manufacturing/design,

pharmaceutical and hotel/hospitality industries, my employment history

reflects my ability to adapt to new environments efficiently. I've had the

opportunity to build exceptional communication and organizational skills,

which are supported by outstanding references.

EMPLOYMENT HISTORY

Medivation - QA Data Verification Consultant San Francisco, CA

11/12 to 04/13

Ryan Associates - Misc. Administrative San Francisco, CA

09/12 to 11/12

Scion Staffing - Misc. Administrative San Francisco, CA

07/12 to 09/12

ShutterBooth Royal Oak, MI 04/11 to

06/12

Position: Event Host

Responsibilities: Highly customer focused, the common expectations of an

Event Host required the ability to work independently and handle a wide

range of responsibilities. Position entailed. transporting, assembling,

operating, trouble-shooting, dismantling and returning portable photo booth

equipment; computers, printers, cameras and related items used at special

events such as weddings, corporate outings, promotional/non-profit events,

etc.

Various Temp/Contract Assignments - Metro Detroit Area 08/09

to 06/12

WET Design Sun Valley, CA 07/08 to 07/09

Position: HR/Talent Coordinator

Responsibilities: Provided administrative support to the Senior Vice

President, HR (Talent Acquisition/Recruiting) for an exclusive water

-feature design firm. Duties included scheduling candidates, making travel

arrangements, initiating/tracking background and drug tests for prospective

employees. Also responsible for maintaining employee training data-base,

special event planning, meeting coordination, etc.

Yahoo! - Search Marketing Burbank, CA

(Formerly - Overture Services, Inc.) 10/99 to

01/08

Ending Position: Employee Transportation Coordinator 11/05 - 01/08

Previous Position: Receptionist/Front Office Coordinator 10/99 - 10/05

Responsibilities: Extensive customer contact, clerical/administrative

project work, AQMD compliance/ reporting, interaction with all levels of

staff - entry level to executive, file maintenance, budgeting, strong

emphasis on event planning, creative design and site-wide communications,

training/supervision of reception staff, etc.

Moss Adams LLP San Francisco, CA 02/98 to 08/99

Position: Receptionist/Client Services Assistant

Responsibilities: Provided back-up administrative support to all staff in

a mid-size accounting firm. Assisted Office Manager with miscellaneous

tasks. General duties included operating switchboard, greeting visitors,

generating/updating tax files for Bay-Area clients. Also responsible for

maintaining client data-base, scheduling meetings, catering, organizing

holiday & college recruitment events, making travel arrangements for

executives, etc.

Fred Sands Realtors Los Angeles, CA 11/96 to

01/98

Position: Front Office Receptionist/Listing Coordinator (P.T. Position -

expanded to F.T.)

Responsibilities: Directed high-volume foot/phone traffic in Fred Sands

flagship office prior to their merger with Coldwell Banker. Operated multi-

line switchboard, supported 80+ agents with miscellaneous tasks. Assisted

Office Administrator with additional duties such as filing, mail sorting

and distribution, proofreading, generating memos/written correspondence

with vendors. Promoted to Listing Coordinator - responsible for updating

MLS listings to ensure compliance with text guidelines, posting ads,

assisting agents with closing paperwork, etc.

ADDITIONAL PROFESSIONAL EXPERIENCE

Miscellaneous Clerical Temp Work 02/08 to

06/08

L'Elysee Residences 03/95 to 06/97

Hewlett Packard (Kelly Temp/Contractor Services) 09/93

to 02/95

Atlas Hotels - King's Inn and Town & Country Hotel 05/91

to 09/93

Education/Training/Certification

John Glenn High School - Westland, MI

William D. Ford Culinary Arts Program - Westland, MI

Food Service Management/Handling/Safety (ServSafe Certification) - Oakland

County, MI

Transportation Demand Management (SCAQMD Certification) - Los Angeles, CA

Computer Skills/Office Equipment Familiarity

MS Word, Outlook, Internet, FileBound, SharePoint, Basic Excel and

Adobe/Acrobat Applications, Contact Plus Database, Social Media, General

Office Equipment: Fax, Copier, Scanner, Multi-Line Switchboard, etc.

Exposure to both PC and Mac Office Environments and a constant interest in

acquiring additional skills to build a broad base of

administrative/technical competencies.

Personal/Professional References and Salary History Available Upon Request.

Contact this candidate