Data Entry, Customer Service, Quality Assurance, Medical Manager
Resume:
Ora L Canada
**** ***** ***** ** ********, TX ***69
************@*******.***
CAREER PROFILE
Seeking a medical office position in a fast paced; ever growing corporate environment.
QUALIFICATIONS and TRAINING
• Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, Taleo
• Anatomy, Medical Terminology, Medical Coding/Billing Specialist
• MediSOFT, Medicin, Claims Processing and Records Management, RadConsult
EDUCATION
Ultimate Medical Academy - Online 2012
Medical Office and Billing- Diploma
Louisiana Technical College – New Iberia, LA 2004 - 2005
Office Systems Technology
Morgan City High School – Morgan City, LA 2001
High School Diploma
WORK HISTORY
HealthHelp LLC – Houston, TX 6/11/2012- Present
Quality Assurance Analyst
Monitor all calls for quality and training purposes. Pre Certification for outpatient procedures, insurance
verification, and demographics. Provide radiology management services through inbound and outbound
calls, faxes, and webconsult for; healthcare providers, hospitals, clinics, and insurance companies.
Jackson Hewitt Tax Service – Houston, TX 10/1/2007- 4/16/2012
Office Manager
Calculate form preparation fees, check data input or verify totals, compute taxes owed and overpaid,
consult tax law handbooks, and review financial records.
UnitedHealth Group – Houston, TX 3/24/2010- 1/10/2011
Customer Care Professional
Respond to Medicare and Chip, customer/provider calls. Resolve customer service inquiries which
could include: claim status, benefit and eligibility verification, billing and payment issues.
RGIS – Houston, TX 5/14/2008- 2/15/2010
Training and Development Specialist
Responsible for the recruitment and hiring of new applicants. Develop training manuals quarterly. Data entry,
alpha numeric filing, and payroll processing.
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