Customer Service Management
Resume:
John (Jack) Fararo, Jr.
Etters, PA 17319
717-***-****(H) 717-***-****(C)
*******@***.***
Objective: To obtain a challenging position in Procurement or Supply Chain Management with a growing company that allows me the ability to lead, manage, design, and implement creative business solutions for complex problems, while utilizing my diverse experience in all aspects of Supply Chain Management and Procurement.
Experience
Bayer HealthCare Myerstown, PA
Buyer/Planner (Contractor) 03/2011 – 05/2012
Responsible for scheduling deliveries, releasing purchase orders, and implementing production material inventory plans for both plant and project requirements to support domestic, global, and external customer requirements through the use of both SAP and various custom designed spreadsheets. Interface daily with all areas of the company and external suppliers to understand the total supply and demand relationship, while managing and prioritizing backlogs, and representing Materials Management to ensure all plant requirements are identified and implemented.
BAE Systems York, PA
Logistics Material Planner (Contractor) 11/2009 -12/2010
Responsible for forecasting, ordering, and maintaining the necessary levels of both components and finished goods inventory for repair/spare parts orders, retrofit kits, and overhaul activity of the Panther MMPV vehicles both in theater and at various field sites, through the use of both Oracle and various custom designed spreadsheets. Interface daily with all areas of the company along with field personnel, government program office, and program management team to understand the total supply and demand relationship, while managing and prioritizing the backlog based on field site, depot activity, and vehicle production needs.
IBM Corporation Mechanicsburg, PA
US Service Planning in Support of Lenovo 04/2007 - 12/2008
Successfully managed a $10M - $12M per month billing process for one of IBM's larger customers (Lenovo). Contributed to company success by ensuring billing was submitted on time along with reviewing monthly results and taking necessary actions to correct and resubmit errors. Created monthly billing credits for our Customer Service team. Increased customer satisfaction by being focal point and representing US for all worldwide billing requests, which accounted for significant improvements to the process. Created and provided monthly review package for upper management, which included a summary of all US billing issues.
IBM Corporation Mechanicsburg, PA
Relationship Manager for Service Parts Procurement 11/1987 - 04/2007
Successfully transitioned many of IBM's divestitures to suppliers, while maintaining continuity of supply for Customer Engineers. Increased customer satisfaction by streamlining processes with several major repair suppliers allowing them to not only quickly react to customer needs, but also prevented the buying of more new parts. Contributed to company success by:
Setting up a No Source Process for finding hard to find/obsolete Service Parts.
Developing some of the early guidelines and rules for what needed to be done to transition Service Parts from manufacturing to our service organization.
Spearheading negotiations with suppliers to receive a 40% price reduction for certain products along with lowering prices on many of our open market purchases.
Preparing and evaluating RFIs with the aim to select a potential partner(s) to provide a high quality and cost effective solution in support of IBM customers in the consumer electronics and other related industries.
Negotiating terms & conditions for new and existing contracts for both domestic and
international suppliers.
Establishing metrics/reports to measure supplier's performance and work with those
suppliers to implement corrective action where necessary.
IBM Corporation Mechanicsburg, PA
Accounting Analyst/Team Lead 04/1984 - 11/1987
Managed, restructured and improved Received Not Billed and Billed Not Received Process for all parts manuals distributed worldwide. Reconciled Daily Cash Fund and Monthly Bank statement for site along with compiling reports required by management and government agencies. Determined work procedures, prepared work schedules, trained new employees, and expedited workflow along with assisting other members of the department as needed.
IBM Corporation Biomedical Systems - Dayton, NJ
Production Control Analyst 05/1982 - 04/1984
Responsible for forecasting, ordering, and maintaining the necessary levels of both components and finished goods inventory for in house and sub contracted production of a particular product line( Medical Supplies), while utilizing both a MRP application along with various custom designed lotus spreadsheets. Interfaced daily with Engineering, Procurement, Traffic, Quality, and both production teams (in house and sub contracted) to assure high levels of customer service, while ensuring FIFO objectives and meeting all FDA requirements.
IBM Corporation Biomedical Systems - Dayton, NJ
Senior Material Attendant 08/1981 - 05/1982
Responsible for the receiving and shipping of all finished goods based on FIFO while meeting all FDA requirements
Training / Skills
Working knowledge of Oracle, SAP, MRP, and BRIO 6.5 / Hyperion Explorer
Proficient in all facets of Project Planning / Management, Time Management, Strategic Sourcing, and Supplier Performance
Strong knowledge of Microsoft Office Products Suite, Lotus, and Lotus Notes
Dale Carnegie Course
Education
Penn State University - East Gate Campus Harrisburg, PA
Logistics and Supply Chain Management Graduate Certification
Significant courses included: Logistics Systems Management, Transportation Policy, Logistics & Transport Management, and Procurement & Supply Management
Mount Saint Mary's College Emmitsburg, MD
Some MBA credits
Significant courses included: Financial Management, Managerial Accounting, Management Theory, and Business Legal Environment
Pace University White Plains, NY
International Finance, Planning, and Administration School
Significant courses included: Managerial Economics, Financial Accounting, Intermediate Accounting, Auditing & Internal Accounting Controls, and Corporate Financial Reporting
Hampden Sydney College Hampden Sydney, VA
BA History Minor: Political Science and Psychology
Affiliations
APICS Member - 1992 - 1994
Served as Vice President of Education
Served as President Elect
NAPM Member 1992 - 1994
Have passed all C.P.M Exams and in the process of finalizing my certification
Member of IBM ECAT Sourcing Council 2000 - 2004
References: Available upon request
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