Customer Service Manager

Steven H. Higgins

*** ****** **., ***. * Cookeville, Tennessee 38506 321-***-**** ***********@*****.***

Objective

To use my skills, knowledge, and experience as a technical member of a growing company with a potential career

growth opportunity.

Work Experience

Product Stock Clerk/Warehouse Associate/Counter Clerk/Delivery Person June 2007 – Current

Williams Wholesale Supply and Lighting Center – Cookeville, Tennessee phone: 931-***-****

• Provided customer service to individuals buying electrical and plumbing supplies

• Worked to establish a trusting relationship with clients and create a team environment

• Built relationships with Supplier’s sales representatives to gain knowledge about products

Student Worker, August 2011 – April 2012

Tennessee Tech University Center Computer Lab IT Technician – Cookeville, Tennessee

Help maintain computers and printing systems

Help students and faculty setup and troubleshoot computer and network problems

Lawn Care, August 2009 – April 2011

Straightway lawn care – Cookeville, Tennessee

Held responsibilities of cutting grass, trimming bushes, and weed-eating that meet and exceed customers’ expectations

Specialized Coursework

New Product Development

MET 4200 Senior Project – Tennessee Tech University

Developed a Solar Thermal Water Management System (STWMS)

Used AutoCAD to develop a 3D prototype of the product.

Production line Development

MET 4310 Plant Layout – Tennessee Tech University, for a local Manufacturer

• Worked in a team of four to developing a more efficient production line

• Saved the company money by removing waste and inefficiency

Extracurricular Involvement and Volunteer Activities

Society of Manufacturing Engineers, TTU Chapter – Member

Attend MET professional speaker meetings to learn more about the profession

Tutor young engineering majors with AutoCAD and other computer related courses

Participate in student led MET skill development sessions

Tennessee Tech Lego League– Volunteer

Instructed students according to the national standards of the Lego robots build League

Help high school and middle school students improve their critical thinking and building skills

Education

Tennessee Tech University – Cookeville, Tennessee

July 2013 – Bachelor of Science in Engineering Technology

Additional Skills

ATMAE (CTM, Certified Technology Manager), Microsoft Office, Autodesk (AutoCAD), CNC Coding, PLC, Mill/Drill/Lathe Operations, Metal Casting, PlasmaCNC

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