Maintenance Customer Service

**** *** ******** ***, ********, TN *****•615-***-****•************@*****.***

Theresa R. Walls

Objective

Seeking a challenging, fulfilling position within a growing company

Experience

2011-2012 General Mills/Pillsbury Co Murfreesboro, TN

Maintenance Technician

Troubleshooting and repair of all equipment in production and packaging including mixers, pumps, valves, and

conveyors

Responsible for proactive, preventive, and reactive maintenance on all above stated machinery as needed according to

staffing

Lead trainer for all 3rd shift production, maintenance, and management personnel in Continuous Improvement

Member of 5S Team for maintenance shop and satellite inventories

Member of Autonomous Maintenance and Specialized Maintenance teams

Maximo and maintenance storeroom resource for 3rd shift employees

2004-2011 General Mills/Pillsbury Co Murfreesboro, TN

Maintenance Stores Technician

Expert knowledge of MRO parts and ability to match parts to description given

Responsible for monthly and special cycle counts of inventory and proper adjustments to same

Proficient knowledge of shipping/receiving duties to include receiving parts and/or materials into storeroom

Maintaining log sheets for receipts and shipments and accessing purchase orders to enter all data required

Responsible for obsolete parts recognition and to ensure appropriate inventory levels

Responsible for twice weekly and/or special running of reorders and purchase request approval as needed

Ability to communicate easily with vendors, customers, and fellow employees

4121 Jim Cummings Hwy, Woodbury, TN 37190•615-***-****•************@*****.***

Oversee made in house parts process to include creating shop work orders and tracking process through to completion

working with Technical Resources, Engineering, Purchasing, and Receiving

Reference person for off shift managers, production, and maintenance personnel on all modules of Maximo to include

parts inventory, creating work orders and purchase requests

Responsible for One-Point Lessons and the photographing/linking of inventory parts and maintenance manuals in

Maximo

Proficient in MS Word, Excel, Outlook, and Access

1998-2004 General Mills/Pillsbury Co Murfreesboro, TN

Maintenance Apprentice/Technician

Technical School Apprenticeship Program (1000 HRS)

Maintenance Technician Apprentice to include machine troubleshooting and repair; predictive, preventative, and

reactive maintenance capabilities; OJT with mentors from all departments in facility

Ability to utilize CMMS (Maximo) to provide documentation of all work preformed and/or requested follow-ups

Completed in-plant Williams Learning Network computer classes in all theories (hydraulics, pneumatics, electrical,

safety, rigging, schematics)

1995-1997 Vulcan Materials Company Readyville, TN

Primary Plant/Scale House Operator

Operation of primary rock crusher ensuring quality rock product and daily maintenance of same

Operation of scales trained to weigh multiple types of trucks, handle intensive customer relations with daily, weekly,

and monthly reconciliation of monies and paperwork

Assisted in training new quarry night crews at two Tennessee plants to include operations and maintenance according

to the specific locations and different types of crushers

1992-1994 ACE Hardware/Hilton Head Paint Store Hilton Head, SC

Computer Color Match/Customer Service

Computer aided and visual accuracy color matching

Troubleshooting color problems for customers

Retail and contractor sales of paint and hardware items

4121 Jim Cummings Hwy, Woodbury, TN 37190•615-***-****•************@*****.***

1988-1991 USMC Morale, Welfare, and Recreation Dept Kaneohe Bay, HI

Assistant Manager /Operations

Fast paced food and beverage operations involving entertainment, marketing, and contract food service

Participation in planning, development, administration, and management of Enlisted Club with sales over $500,000

annually

Inventory and personnel management involving multi-site operations and 20+ staffing; Cost Control and Customer

Service training

1980-1984 USMC MCAS Beaufort Beaufort, SC

Aviation Ground Support Hydraulics Equipment Mechanic

Responsible for maintenance on 200+ pieces of hydraulic equipment

Collateral duty inspector to ensure all maintenance performed was correct and complete

Shop lead during overseas deployment

Education

2008-2009 Draughons Junior College Murfreesboro, TN

Business Management Associates Degree Program

1997-1999 Tennessee Technical College Murfreesboro, TN

Industrial Maintenance Apprenticeship Certificate

1986-1987 Beaufort Technical College Beaufort, SC

Business Maintenance Associates Degree Program

1980-1984 USMC Beaufort, SC

Aviation Ground Support Hydraulics Equipment Mechanic Certification

4121 Jim Cummings Hwy, Woodbury, TN 37190•615-***-****•************@*****.***

1977-1979 Redlands High School Redlands, CA

High School Diploma

*References and awards furnished upon request*

Contact this candidate