Customer Service Manager

DEAN S. KORNACKER

*** ******* **., ******, ******** 60439 H: 630-***-**** / C: 630-***-**** **********@*********.***

SUMMARY:

• Highly motivated account manager, buyer/planner, customer service, account management and inside sales

experience. Responsibilities include managing inventory flow based on MRP/EDI forecast demands. Placing

purchase orders both internationally as well as domestically based on delivery requirement needs. Manage

inventory levels, inventory turns and expedite purchase orders based on customer delivery demands.

Dependable, conscientious and well-organized planner with a successful track record in customer satisfaction.

Excellent skills in communicating key data to employees, customers and suppliers. Team player willing to

contribute to a fast moving environment.

EMPLOYMENT HISTORY

Supply Technologies LLC: purchased Assembly Component Systems from Lawson Products 2010-11/12

• Buyer/Planner/Customer Advocate position:

• Managed and was responsible for inventory investments and level of customer service performance.

• Responsible for approximately15, 000 SKU’s, $5 million in inventory, $4million in purchases, 200 suppliers

and 4-8 sites.

• Determined quantity and timing of purchases from assigned suppliers.

• Responsible for interim purchases from secondary suppliers in event of emergency needs or unexpected

increases in customer demands.

• Worked directly with assigned suppliers to obtain product and service information, availability and delivery

schedule.

• Prepared purchases orders, expedited orders and requests as needed.

• Solid background in sales. Experienced up-selling and cross-selling services to existing clients.

Lawson Products: purchased Assembly Component Systems in 201*-****-****

• Senior Account Manager:

• Coordinated and was the main contact for multiple customer accounts.

• Received and placed customer orders via phone, mail, fax or email.

• Expedited and tracked orders through completion and shipment.

• Issued return authorizations and/or credits for various reasons that occur.

• Prepared quotations for customers based on their needs. Added new parts to customer

contracts and evaluated contract renewals to maximize profit levels.

(Lawson Products was bought out by Supply Technologies in 8/2010)

Assembly Component Systems (Fastener Distributor) 2002-2008

• Senior Account Manager: responsibilities as listed above.

(Assembly Component Systems was bought out by Lawson Products in 9/2008)

George T. Schmidt, Inc., Niles, Illinois (Metal Marking Manufacturer) 1984-2001

• (Assistant Sales Manager/Traffic Manager:

• Expedited customized metal marking requests.

• Coordinated quotation and processing of custom orders from outside field

Engineers.

• Facilitated and directed shipping department operations per ground, air/

international deliveries.

San Francisco Giants Organization 1981-1983

• Professional baseball player

EDUCATION:

Bachelor of Arts 1983

St. Xavier University, Chicago, Illinois

Major: Criminal Justice Minor: Business

ACCOMPLISHMENTS:

• Received Supplier of the Year Award from Black & Decker in 2007, first time ACS had ever received this

award since the inception of this account.

• Received merit award for Outstanding Customer Service and performance from George T. Schmidt.

• Continuously appraised at top level scores for quality of work, teamwork, communication, flexibility and

initiative.

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COMMUNITY ACTIVITIES:

Board member for the Lemont Little League Baseball Organization 2000-2005

Manager for the Illinois Sparks traveling baseball organization 2005-2012

Illinois High School Association Certified Basketball Official 2002-present

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