Sales Manager
Resume:
Sharon E. Graham
North Plainfield, New Jersey 07060
**********@***.***
OBJECTIVE
Management position with a progressive and growth oriented organization.
Seek the opportunity to fully utilize extensive work experience and proven
managerial ability
PROFILE
Results oriented leader with expertise in all aspects of operations
including sales and service, compliance, customer and employee retention,
exceeding sales goals, branch audits, and new business development
SKILLS SUMMARY
Sales Management Operations Management
Relationship Management
Time
Management Team Coaching & Development
Loss Prevention
PROFESSIONAL EXPERIENCE
SALES MANAGER (2011-2013) MACY'S HERALD
SQUARE- NEW YORK, NY
Achieve sales through recognition, fast feedback, redirect, locker room
coaching and holding each associate accountable for owning and accepting
responsibility for their performance and utilizing MAGIC behaviors with
every customer engagement. Provide direction and utilize operational tools
(scorecards, PK book, associate action planning worksheet, and apps per 40)
to support, ensure and manage the development of associate selling skills.
. 1st quarter sales Manager of the month
. 1st quarter #1 in scorecard trend up from 57pts to 84pts
. #1 in home for pre-sell
. Star rewards per 40 @2.97ytd, January2012 week 4 @3.60%
. Exceed pre-sell goal by 260%
. Dec Hswr Manager from 6/11 to 03/12
. Promoted to Souvenir and Candy Manager 03/12
. Facilitator for Magic Training
CO-STORE MANAGER (2010-2011) BATH AND BODY WORKS
- East Brunswick, NJ
Provide effective training and coaching to staff in the areas of customer
service, product knowledge, inventory control, loss prevention and asking
for the sale while offering developmental opportunities to ensure top
talent and best in class performance and delivery of the total customer
experience
. Coach associates in the moment and link behaviors to the expected
results
. Conduct daily associate observations, deliver feedback and create an
action plan to improve performance
. Plan, drive and execute daily and weekly sales plan through
establishing clear goals, assigning clear direction, accountability,
and follow up
. Handle sales tracking and reporting, inventory control, and
employee payroll
. Ensure excellence in customer service and resolved all problems at
the store level
. Analyze daily and WTD performance utilizing period to date
reporting and create a smart action plan that was specific,
measureable, attainable, realistic and time bound
. Ensure staff maintains store presentation and supports brand
consistency
. Handle store level loss prevention issues
Sharon E. Graham **********@***.***
CERTIFIED SUBSTITUTE TEACHER (2009-Present) (2006-2007) (2001-2002)
Piscataway BOE, Piscataway, NJ
Instruct classes of as many as 20 students; communicate with teachers and
administrators, establish and build a positive rapport with students. Fill
in for permanent teachers at a moment's notice; closely adhere to lesson
plans; and kept students motivated, engaged and focused.
. K-8 Instructions (All Subjects)
. Ability to follow lesson plans
. Classroom Management Discipline
. Student engagement
Assistant Retail Store Manager (2007-2009)
American Eagle Outfitters, Inc- Morrow, Ga
Supervised and responsible for cash handling and banking procedures, timely
accounting of cash flow, achieving payroll budgets and store shrinkage
goals. Recruited, interviewed and recommended potential candidates for
hire.
Communicated goals and monitored employee performance and achievement of
goals.
. Handle store level loss prevention issues Reduced Store Shrinkage by
29%
. Always achieved daily, weekly, and monthly goals
. Consistently maintained number one position in credit card sign ups
. Implemented and enforced Building-the-Brand strategies to sales staff
associates
Franchise Owner (2004-2009) Coverall Cleaning
Concepts - Atlanta, Ga, Lyndhurst, NJ
Owned and successfully operated commercial cleaning business. Recruited,
interviewed and trained new employees. Resolved customer problems, prepared
schedules, and solicited new business.
Branch Manager (2002-2005)
Synergy Bank - Old Bridge, NJ
Implemented a successful sales culture that resulted in exceeding deposit
goal 106%, core deposit 123%,
Loans 129% and life insurance annuities 150%. Annual total deposit growth
increased 40%.
. Lead and directed all sales and service activities, identified and
pursued new business opportunities, increased sales, boosted revenue
and controlled cost's
. Managed book of business pipeline with emphasis on cross selling and
strengthening customer relationships
. Developed employee product knowledge, selling and cross selling skills
. Actively participated in branch functions and community activities to
promote bank's image and growth
Financial Center Manager (2002-2002)
Wachovia Bank - Summit, NJ
Directed all sales and service activities.
. Winner of sales and service measurement cup
. Consistently achieved service measurement score of 6.75
. Utilized book of business pipeline to generate new business by placing
phone calls to transactors, borrowers and investment customers on a
daily basis
. Conducted monthly meetings and morning huddles to provide focus and
direction, ensured the usage of service attributes and the delivery of
quality service that "WOW" customers
. Reviewed individual and team goals periodically to measure performance
and implemented action plans to improve performance behavior
attributes
Sharon E. Graham **********@***.***
Manager in Training (2000-2002)
Emigrant Savings Bank - New York, NY
Supervised, trained, monitored, and evaluated the performance of the teller
and customer service staff in product knowledge, branch operations and bank
policies and procedures. Also conducted monthly audits.
. Proved ATM machines and resolved customer problems
. Assessed employee work results and wrote performance evaluations
Branch Manager (1988-1999) Astoria
Federal Savings and Loan - Lake Success, NY
Supervised, trained and developed 22 staff employees in branch operations,
product knowledge, sales and service delivery.
. Consistently achieved branch sales and referral goals
. Effectively changed staff awareness and understanding about branch
operations and sales and service to ensure a satisfactory audit and
the attainment of sales goals
. Monitored performance and utilization of selling skills and provided
on the on the spot coaching
. Actively participated in branch functions and community activities to
promote bank's image and growth
PERSONAL ACHIEVEMENTS
Served on the Piscataway Society Hill board - 2004, 2005, and 2006
EDUCATION
New Jersey City University - Bachelor of Arts Degree
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