Customer Service Sales

Aisha L Cunningham

Phone: 415-***-****/ Email *********@*******.***

Objective: To obtain a position as an Administrative Assistant/Customer Service

SUMMARY OF QUALIFICATIONS:

Sales Oriented: 4 years in Retail Sales (Clothing and Merchandise)

6+Years in Administrative Assistance including: copying, filing, faxing, mail handling, supplies inventory, shipping

& receiving

Extensive Customer Service background: Over 15 years extensive Customer Service experience

Highly Skilled in managing Multi Line phones: Experience answering 20+ lines

Computer Skills: Proficient in MS Windows, Internet, Power Point, Excel, Outlook & Data Entry

Highly Reliable Self-Starter: Strong ability to prioritize & finish task on schedule

EXPERIENCE DETAIL

Office Assistant

• Entered data into the computer, checking its accuracy

• Faxed and filed academic, financial and insurance documents

• Created folders with folder tabs and labels

• Operated photocopiers for large and small copy projects

• Sorted and distributed incoming mail and parcels

• Collected,stuffed,sealed and stamped outgoing mailings

• Refilled paper and toner, and maintained office equipment

• Help to monitor and order office supplies

Reception

• Answered large numbers of phone calls on up to 28 Lines For Cal Insurance & Associates with 15 employees

• Provided general information and transferred callers to proper staff

• Took and distributed detailed messages, as needed

• Assisted customers with finding and purchasing items

Retail Sales

• Open and close cash registers, performing tasks such as counting money, separating

• charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Described merchandise and explain use, operation, and care of merchandise to customers.

• Placed special orders or call other stores to find desired items.

• Computed sales prices, total purchases and receive and process cash or credit payment.

WORK HISTORY SUMMARY

Mail Clerk & City Carrier US Postal Service Oakland, CA June, 2006 – February, 2011

Sales Clerk Children’s Place, South San Francisco, CA August, 2001- August, 2005

Receptionist Cal Insurance & Associated, San Francisco, CA March 2000 -September 2001

EDUCATION & TRAINING: City College of San Francisco Business Office Support Certificate 9/211 –

12/11

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