Customer Service Manager
Resume:
LAURA SZCZEPANIK
*** ******* ******* **. *********, NY 12010 ~ *****.***********@*****.***
Seeking position in the capacity of:
LOGISTICS MANAGER
• Proficient in data entry – highly experienced with AS400 operating system
• Directed a staff of employees in a high volume warehouse environment
• Analytical, detail oriented with strong customer service skills; work diligently, able to multi-task.
• Maintain excellent interpersonal communication, time management, and problem resolution skills.
• Quick learner
• Knowledge of safe warehouse practices
PROFESSIONAL EXPERIENCE
Fownes Bros. & Co., INC. Gloversville, NY
11/94 – Present
Customer Service/Order Department Manager
Supervisor : Howard Samuels
Current Salary : $65,000
World’s oldest and most diversified provider of cold weather accessories. Expanded to include UGG licensed products, as well as implemented a strong commitment to customer service.
MANAGEMENT
• Assisted in development of Customer Service department
• Oversee all orders, store breakouts, routing and shipping guides for all customers we supply
• Track all incoming shipments our overseas factories to our warehouse to ensure on time delivery
• Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff
• Receive all orders and EDI transmissions for processing
• Act in absence of VP of Distribution, effectively owning increased responsibility
• Currently implementing a new computer system to be utilized
• Picked and packed orders
• Prepare orders for shipping
• Collection and processing of payments from customers
I have over 18 years of experience working in a factory/warehouse setting. I started in our shipping department and was quickly promoted to become the warehouse manager for our Park St. facility that was located in Amsterdam, NY. For the past 10 years, I have successfully managed our Order Department, which has grown to include Customer Service for our UGG licensed product line. I have experience from start to finish of every order that is processed and shipped from our Gloversville facilities.
In 2011, I was invited to Deckers Corporation (UGG/TEVA) located in California, to attend a customer service seminar. I toured the offices and call center, and met with the Director of Customer Support to implement a customer service department in Gloversville to work with their offices in California.
Mr.Softee’s Pizza & Ice Cream Mayfield, NY 1999-2001
Owner/Operator
Grandoe Corporation Gloversville,NY
1992-1994
Lead Customer Service Representative
Supervisor: Pricilla Curthoys
Entered Orders, Answered phones, handled all customer accounts
EDUCATION
Broadalbin-Perth High school Broadalbin, NY
Majors : art & business
General Diploma, 1990
REFERENCES
*David Henderson – Warehouse Manager – Fownes Bros. & Co. INC. - 518-***-****
*Mike Beniaminovitz – Senior IT Manager – Fownes Bros. & Co. INC. – # upon request
*Rosanna Arminio – HR Manager – Fownes Bros. & Co. INC. – 518-***-****
Contact this candidate