Medical Assistant Customer Service

Olga Martin Del Campo ***** Elliot Ave El Monte, CA

91732

323-***-****

******************@*****.***

OBJECTIVE:

Seeking a position as a Medical Assistant in a professional medical organization. Trained in front and

back office procedures. Enjoy working with patients and sensitive to their needs.

SKILLS AND ABILITIES:

• • •

Bilingual: Bandaging/Dressing Vital Signs/Charting

English/Spanish

• •

CPR/First Aid Dosage Calculations

• Medical Insurance Certified

• Specimen Collections

• •

Electrocardiography Venipunctures

• •

Injections Sterilization

• •

Urinalysis Positioning/Draping

EXPERIENCE:

MEDICAL ASSISTANT

• Responsible for both front and back office duties

• Perform general office duties (filing, data entry, record keeping, etc.)

• Answer busy telephones, schedule and confirm appointments

• Interview patients to obtain medical information and measure vital signs, weight, and height

• Show patients to examination rooms arid prepare them for the physician

• Record patients' medical history; vitals and information such as test results in medical records

• Prepare and administer medications as directed by a physician

• Collect laboratory specimens, log the specimens, and prepare them for testing

• Explain treatment procedures, medications, diets and physicians' instructions to patients

• Help physicians examine and treat patients, handing them instruments and materials or

performing such tasks as giving injections and removing sutures

• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean

• Clean and sterilize instruments and dispose of contaminated supplies

CUSTOMER SERVICE REPRESENTATIVE

• Confer with customers by telephone or in person to provide information

• Keep records of customer interactions and transactions, recording details of inquiries

• Resolve complaints, and comments, as well as actions taken

• Resolve customers' service or billing complaints

• Check to ensure that appropriate changes were made to resolve customers' problems

WORK HISTORY:

Office Clerk, Jr’s Plumbing, Inc. Maywood, CA 01/2011 -Present

Front/Back Medical Assistant, Dr. Stefanus Muijana, Inc. El Monte, CA 08/2007-

12/2010

Caregiver, A Rainbow of Care, San Dimas, CA 08/2009-09/2009

Medical Assistant, Dr. Sandy Kon, El Monte, CA 07/2007-08/2007

EDUCATION:

Century High School, Santa Monica, CA General Education

Palladium Technical Academy, El Monte, CA Certified Medical Assistant

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