Customer Service Administrative Assistant

Stacey Cope

** ***********, *********, ********, *************, B77 4HU Tel: 078********

Personal Profile

I would describe myself as hard working and creatively dynamic. I am very enthusiastic

I enjoy

and have an outgoing personality.

gaining new skills and I am driven to learn more by working hard. I work well in both a team of colleagues and on own initiative. I enjoy working with customers and clients and providing those with a professional service to

feel

I

and

satisfaction

customer

gain

personally rewarded knowing customers go away delighted with my level

professionalism and customer service provided.

Key Skills

Reliable Professional Organized Honest MS Word MS Excel Enthusiastic

Employment July 2011 to present – Self employed mobile hair hairdresser

Sept 2008 to July 2011 Studying at South Staffordshire College

May 2007 - July 2007 Kemp Publishing Ltd

Telesales Executive

My responsibilities within this company were to make business to business phone calls for a professional business magazine

invest

to

companies

encouraging

advertisement space potentially bringing more customers and clients to their company. Worked to targets and deadlines.

Jan 2006 - March 2007 Time to Love Productions

Administrative assistant

My responsibilities varied within the company

making

calls

phone

all

take

would

I

as

appointments within the diary for studio time keeping fully booked. I took all payments and wrote receipts I also sorted all paperwork and type letters. I would show clients around the studio assisting them if unsure on how to use equipment.

CPP (card

March 2005 - October 2005

protection plan) ltd

Telesales Executive

My job role within the company was to call existing customers through a dial a phone database, updating personal details for banks and other companies then getting customers aware of the products and protection polices available to protect personal information, cards, keys and home contents .Worked to targets and deadlines effectively.

June 2006 - Feb 2007 Yorkshire Bank

Customer Services Advisor

My role within the company was to work on the front cashier desk possessing all banking transactions and cash handling. I also

box where

drop

night safe

the

managed

companies posted their secure safe boxes with all transactions to be processed in. I also

and

monitoring

of

responsibility

the

had

replenishing the automatic mini bank (ATM). I would be responsible for updating customer’s details, paperwork, faxing and filing, ordering branch funds, credit checks and general office duties.

CIN

April2004 - July 2004

(central independent newspaper group) LTD

Telesales Executive

My role within the company was to build up a client base by cold calling businesses talking to them about advertising they do to promote there company encouraging to advertise within the classified magazine which was

to

or

door

to

door

locally

distributed

businesses. I worked to targets and deadlines as the magazine was published weekly. I also had a lot of input into the specifications of the

the

of

layout

the

designing

advert

advertisement.

Oct 2003 - Feb 2004 H Samuels

Christmas

Sales assistant

Temporary position

March 2003 – July 2003 Safeway

Dispatch Clerk

My role within the company was to process the orders through the company database from all the stores, dispatching the orders for the pickers to collect the relevant items to get sent out to the stores.

Jan 2002 – Feb 2003 Kwik Save (winner produce)

Produce assistant supervisor

My role within the company was to replenish

and

dates

products

rotating

daily,

stock

checking stock levels processing orders to replace stock using the companies ordering system. I also maintained the food units keeping all shelves and displays cleaned to a high standard.

June 2002 – Dec 2003 The De Vere Belfry Hotel

Waitress and bar attendant

My main duties within this company were to set up all conference and banqueting rooms before guests or companies come to use the room setting up for all occasions. I would serve food and beverages to guests. Cash handling, balancing the till and replenishing stock behind the bar.

April 2001 – Dec 2002 Drayton manor family theme park

Ticket admission clerk

My duties within the theme park were to work on the ticket booths selling wrist bands and

massive

served

I

tickets.

park admission

volumes of customers as the theme park got very busy I provided each customer with a high level of service.

**References available upon request

Education

BTEC National Diploma in public services: 1 Distinction, 7 Merits, 8 Passes

Advanced Learning

EDXL Functional Qualification in Math’s Level 1&2 (equivalent to GCSE Grade C)

EDXL Functional Qualification in English Level 1&2 (equivalent to GCSE Grade C)

NVQ level 2 in hairdressing

City & Guilds Level 3 Women’s Hairdressing

NVQ level 2 in Women’s Hairdressing

GCSE’S Grade English C, E

English literature D

Mathematics C

C, C

Science

Geography D

Drama A

Information technology C

Design and technology B

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