Customer Service Medical
Resume:
Angela M. Morgan, CMA, CPT
Greensboro, North Carolina 27407
**************@*****.***
Profile: Compassionate, dependable, efficient individual with medical assisting, triage, patient
appointment setting, phlebotomy, and counseling experience seeking an opportunity to work with a
growing, reputable medical facility that will encourage professional growth, while enhancing my ability
to help others and increase the understanding of medical conditions, and treatments for patients
Highlights:
1Certified Medical Assistant (AAMA): experienced gained in Internal Medicine, Pediatric,
Geriatric, Gastroenterology, Immunotherapy offices, and Urgent Care facility
2Administrative and Clinical Assisting: experienced in office management, patient intake,
performing diagnostic procedures such as EKG's, HRV, Dexa Scans, Retasure Test. Assisting
physicians with patient gynecological examinations and, education, vision and hearing test,
giving pre and post visit instructions, medication administration, experienced in data collection,
data entry, as well as maintaining medical records and charts with total confidentiality, trained on
HIPPA laws, appointment setting, gaining insurance preauthorization’s, sending and receiving
referrals, knowledgeable in various filling systems, multi-tasking skills with great attention to
detail, demonstrates excellent customer service
1Certified Phlebotomy Technician: with over 3 years experience and 1000 successful sticks,
trained in the proper collection of high quality blood samples for laboratory analysis using
venipuncture and micro-collection techniques in a hospital setting, medical office with lab
setting, while doing outreach events, or working with health fairs throughout the piedmont area
2Lab Assistant: trained in performing, and recording controlled measurements, while maintaining a
high level of quality assurance, knowledge and maintenance of lab equipment, experience in the
proper collection, storage, and transportation of specimens while maintaining specimen integrity,
knowledgeable of stat procedures and protocol, knowledge of many tests ordered by physicians
3Outreach Phlebotomy: offering STI testing during various community, and state sponsored
events within the piedmont area
4NC State trained and certified: in HIV counseling, testing and referrals
5CPR and AED certified: previously Certified with the Central Baltimore Chapter of the Red
Cross as an Infant, Child and Adult CPR and First Aide Instructor
6 Medisoft, ECW and NextGen progam proficiency: retrieving and answering messages, sending
and receiving prescriptions, complete knowledge of each system as well as the use of patient
portals.
Education:
1 ECPI University, AAS Health Science, Greensboro, NC., 2011
2Thomas Healthcare Institute Inc. of Greensboro, Phlebotomy Tech. Training, NHA Certification,
expiration date 2015
3NC Department of Human Services, HIV Counseling, Testing & Referrals training, Raleigh, NC.,
2010
4Central Baltimore Chapter of the Red Cross, Infant, Child and Adult CPR Instructor Training,
Baltimore, MD. 1997
5Catonsville Community College, GNA/DDA Training, Maryland State Certification, Catonsville,
MD. 1995
Employment Summary:
Triad Internal Medicine Associates Greensboro, NC
CMA/Phlebotomist 10/2012-05/2013
Advanced Personnel Resources, Inc. Greensboro, NC
03/2012-10/2012
Assignments with:
LeBauer Allergy and Asthma Center
Spear Clinic
Piedmont Occupational Urgent Care
Eagle Family Internal Medicine Greensboro, NC
Medical Asst./Lab Asst. 02/2011-05/2011
Eagle Gastroenterology Greensboro, NC
Medical Assisting Clinical Internship 2011-2011
Nia Community Action Center Inc. Greensboro, NC
HIV Outreach Phlebotomist/Counselor 2010-Present
Guilford Co. Dept. of Social Services Greensboro, NC
Volunteer Office Assistant 2008-2009
Quest Diagnostics Inc. Baltimore, MD
Lead Dispatcher 2005-2008
Yellow Transportation Inc. Baltimore, MD
UCP Driver/Office Assistant 2001-2004
US Gateways Baltimore, MD
Reservationist/ Customer Service Rep. 2003-2005
Jackson Hewett Tax Services Baltimore, MD
Seasonal Tax Preparer/Receptionist 2002-2004
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