Customer Service Sales

Linda A. Fillat

linkedin.com/pub/lindafillat * ***********@*****.**** (973) 534-

7010

Ocean County, NJ

INTRINSICALLY MOTIVATED ANALYTICAL PROFESSIONAL

Professional Experience Includes: Office Management, Controller Assistant,

Executive Assistant, Sales/Service Administrator, Staff Accountant,

Bookkeeper and Customer Service Manager, holding certifications in

Accounting, Marketing, Customer Service, Medical Billing/Coding, and Real

Estate sales within corporate, medical, and general business venues.

WORK EXPERIENCE

Per Diem Administrative Assistant

Seacoast Home Builders- Toms River, NJ, 2010-2013

Temporary Administrative Assistant,

J. Michaels, CPA, Taxes and Property Management- Jefferson, NJ, 2005

. Data Entry, Posting, MS Office Suite, Quick Books

. Bookkeeping, Billing, Reconciliations, Banking

. Deposits

. Analytical Problem Solver

. Rent Collection, Maintenance Scheduling

. Tax Preparation Assistant

. Secretary, Administration

. Labor- Construction Clean-up

. File Maintenance

Controller Assistant-Payroll

Recruitment

Precision Infrastructure, Inc. - Lakewood, NJ

2011-2012

. Process computerized International payroll for government offices, VA

hospitals, and US Courts; interactions with military professionals and

government offices

. Recruitment, Human Resource Administration: hiring packages, file

maintenance, resume formatting, web research, initial supplicant phone

interviews

. Accomplished successful contract recruitment and placement within

strict deadlines, developed friendly client/business relationships

. Programs/Software: MS Office Suite, Excel, Monster.com, E-Verify

. AWARD: Verbal accolades and appreciation for quick learning curve

. Slow Business Lay Off-Good Standing

Linda A. Fillat

Page 2

Customer Service Manager

Director Assistant, Sales, Service

Warranty Bookkeeper, BDC Internet Sales

Toyota, NJ, 1992-2012

. Administration, Sales/Service- Statistical trend analysis and

reporting, documentation

. Customer Service Manager- Follow-up and follow-through on

sales/service client satisfaction, Customer loyalty procedural

development and implementation, one-on-one relationship development,

negotiation, conflict resolution, facilitate meetings

. BDC Internet Sales- Lead contacts, inventory searches, procurement,

scheduling sales appointments and test drives

. Front Desk Reception and Cashier

. Director Assistant-Secretary, scheduling, meeting minutes

. Warranty Bookkeeper- Claims authorizations, processing

. Software- ADP, Reynolds/Reynolds

. AWARDS- Toyota Dealership Awards, Exemplary Customer Care President

Awards, Bronze Service Award

. Warranty Sales: Proposed new contract idea successfully purchased by

client

. Full Time, Part Time-Good Standing-Automotive Recession

Marketing Manager

Franchise of Honda International - W Caldwell, NJ

2008-2008

. Develop and implement processes to support safety compliance, customer

loyalty, and employee relations; District, Regional, and National

Statistical Trend Analysis; Profit/Loss, Sales and Training, Customer

Service; "EXCELL" Marketing Software, Visio, MS Office Suite

. New training incentives resulted in greater satisfaction levels from

65% to 97-100% company-wide, within limited time. Great Team!

. AWARD- Verbal Reference-Exemplary Service

. Slow Business Lay Off-Good Standing-Automotive Recession

Medical Operations Administrator

New Beginnings Laser Therapy-Parsippany, NJ

2007-2008

. Front Desk Manager- Scheduling, Patient Charting, Insurance

Verification, Form Completion

. Patient Care- Welcoming, Transitioning patients into various treatment

rooms

. Physician Secretary-Documentation, correspondence

Linda A. Fillat

Page 3

. Bookkeeper- Posting, Billing, Banking, Reconciliations

. Physician Assistant- Office Management and Maintenance, Inventory

Control

. Software-Quick Books, MS Office Suite

. Office Relocated, Good Standing

Assistant Finance Director

Victoria Mews Assisted Living Community - Boonton, NJ

2007- 2007

. Director Assistant-Secretary, scheduling events

. Human Resources-Hiring and health care administration, payroll

. Bookkeeping- Brought receivables/payables current, client and vendor

billing

. Organization- Rearranged filing system for better efficiency,

organized office into a more productive atmosphere

. Temporary-Good Standing

Broker Assistant

Exit Realtor International Franchise - Dover, NJ

2006-2007

. Operations Assistant-Organized start-up real estate office under

corporate protocols and state guidelines, office key-holder and closer

. Inventory Control-Ordering and restocking, computer research, price

comparisons

. Assistant Office Manager- Managed office in broker's absence

. Human Resources- New hire and healthcare administration, initial

employment interview, licensing and compliance, commission processing,

incentive awards

. Sales Administration-Contract processing, file management from

initial sale through closing and follow-up

. Bookkeeper-Bank reconciliations, billing, accounts payable,

receivable, vendor accounts, financial reporting i.e. market analysis,

EXIT Accounting Software

. Payroll Processor-ADP

. Advertising Administration- MLS Updates, Magazine Postings

. Secretary-Dictaphone transcription, scheduling and calendaring,

meeting minutes

. Developed a computerized filing system- Researched, closed, and

archived files bringing receivables/payables current, organized and

documented contents of multiple archive storage boxes on Excel

spreadsheets

. Traveled to Exit Headquarters, Basking Ridge and sister offices in

Newton and Ledgewood, NJ for banking, delivery of inter-office

correspondence, reception, administrative duties, and as meeting

secretary

. AWARD- Exemplary Administrative Service, Exit International

. Office Closed, Eminent Domain, Good Standing

Linda A. Fillat

Page 4

Staff Accountant, Human Resource Generalist

Weichert Realtor Corporate Headquarters - Morris Plains, NJ

1997-2004

. Staff Accountant-Corporate Banking, Escrow Holdings

. District Management- Approximately 13 regional and district real

estate offices, cutting closing checks, fall/through sales, NSF's,

transfer transactions; bank reconciliations, strict deadlines

. Finance Reporting- Balance Sheet/Transaction Report analysis,

discrepancy and accuracy revisions

. Intermediary- B2B: banks, insurance companies, sales agents,

directors, executives, and staff members in-house and company

affiliates; developed trusted business-to-business relationships,

Assisted other departments as needed

. Accounting Department-Assistant- Tax, Audits, W2 mailings

. Human Resource Generalist- Health care and hiring administration,

employee demographics and updates, new hire Escrow Department training

. Software:- JD Edwards AS 400, MS Office Suite, ACCESS, Computer Savvy

. AWARDS- Monetary increases, luncheons, and awards for team spirit,

exemplary service

. Department Closed-Outsourcing

EDUCATION

Degree Major Educational Location Completion

Facility Year

Certified Allied CDM Institute Toms River, 2011

NHA NJ-CBCS Billing NJ

NHA NJ-CMAA Coding

Administratio

n

Management

Certificate Marketing-Pro Resource White Plains, 2008

cess Management, NY

Development Honda

Training

Certificate Accounting CDM Institute Wayne, NJ 2005

BA-open (3 Counseling Trinity Newburgh, IN Worked full

years) Apologetics College-Semin time, college

ary part time

1997-2004

WEBINARS AND BUSINESS COURSES

Completion Bookkeeping Business Professionals Throughout

Career

Course Taken Human NJ State Business Program 2013

Resources

Generalist

Certificate Customer NJ State Business Program 2013

Service

Certificates Customer Automotive 1992-2008

Service

Certificates MS Office Sussex County Community 2004

Suite College, 2011

Continuing Adult Education

Certificate ACCESS Sussex County Tech 2004

Completion Teller Sussex County Savings Bank 2005

Training

Completion BDC Internet Automotive 2010

Sales

Certified Real Estate Weichert Academy 2000, 2012

License Sales

Pending

Kindest Regards, Linda A. Fillat

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