Customer Service Manager

Nanzette McB r ide

********@*****.*** T el: 914-***-****

Personal Statement

An international executive consultant with over 20 years experience in key positions within the

global corporate sector. A highly motivated individual, with a solid professional background

and the ambition to succeed in any given environment. An extensive experience in the

hospitality industry, a t railblazer and a visionary who enjoys learning and is always up for a

challenge.

Work Experience

Extended Stay Hotels, Sandy Springs, GA

Director of Guest Service Relations (Aug 2010- Present)

Responsible for ensuring that consistent high quality customer service is delivered.

Provides guidance and leadership for the hotel staff.

Organize, confirm and process all guest check-ins/check-outs efficiently.

Respond to guest questions regarding reservations and cancellations in a professional manner.

Run accurate room status reports and relay necessary information to all

departments/individuals.

Update and maintain corporate group files. Monitor and prepare all group requirements.

Print cashiers report and verify all balances, banks and deposits accordingly.

Maintain good working relationships and open lines of communication with all other

departments.

Responsible for assisting the General Manager with any hotel issues.

Colby Personnel, White Plains, NY

Executive International Travel Consultant (Jun 2007 – Aug 2009)

Responsible for overseeing all aspects of t ravel agenda for on-site corporate accounts.

Prepared and processed detailed ARC and accounting reports.

Systematized and maintained all operations of STP accounts.

Carlson Hospitality, New York, NY

Travel Manager (Feb 2005 - May 2007)

Coordinated all aspects of developing an effective sales and marketing team for each corporate

account.

Responsible for hospitality quality control, which is the key to keeping each corporate account

f lexible and moving forward.

American Express T ravel, G reenwich, CT

Director of Travel Services (Nov 2002 - Jan 2005)

Responsible for handling Sales and Marketing projects for high-level executives of a Private

Equity Investment Firm.

Negotiated and maintained all airline and hotel contracts.

Assisted clients in obtaining all international travel documents, certificates, passports and

visas.

Advanced T ravel Management, New York, NY

Director of International Affairs (Jun 1991 - Nov 2001)

Coordinated all aspects of t ravel agenda for high profile and executive clientele of Conde Nast

Publication's f lagship magazines: Vogue, Vanity Fair, Gourmet, Bon Appetit and Conde Nast

Traveler. Worked as a key member of an implementation and marketing team responsible for

the restructuring of newly acquired accounts. Coordinating quarterly sales and conference

meetings.

Responsible for international photo shoots and budget approvals.

Skills

Extremely well t raveled with a vast knowledge of international business and geography.

Bilingual in English and Spanish also able to read and write I talian and French.

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