Customer Service Sales

Nicholas Thomas Northfell

**** * **** **. #** Houston, TX 77008 847-***-**** ********@*****.***

an energetic innovator who exemplifies integrity with a passion for profitability

Professional Experience

M2 Sports Houston, TX

M2 Sports consists of two brick and mortar retail shops that specialize in “board” sports including wakeboarding, snowboarding, skate boarding, and surfing. M2 Sports is ranked as one of the top board shops in the south, top five in the United States and was voted best snowboard shop in Houston by the Houston Press in 2012.

General Manager, September 2010 - Present

Responsibilities include managing operations, sales and employees

1. Retail sales have increased from approximately $600,000 in 2010 to over $1,100,000 in 2012 resulting in an 83% increase in 2 years under my direction.

2. Increase profit margins by analyzing metrics of merchandise levels of over $1,000,000 of daily retail inventory.

3. Individual sales leader of $300,000 in 2010, $450,000 in 2011 and $700,000 in 2012.

4. Motivate employees by creating and implementing incentive based sales goals.

Merchandise Buyer, September 2011 - Present

Responsibilities include setting budgets, calculating trends and purchasing inventory.

1. In my first season as corporate buyer, company experienced best sell through in its history.

2. Profit margin increased to 43% resulting in an overall gross profit of over $470,000.

Website Manager, August, 2010 - October 2012

Responsibilities include managing online inventory, filling and shipping online orders, and online customer service.

1. Instrumental in concept development and finalization of corporate website.

Educational background

University of illinois - Champaign, IL 2004-2008

Bachelors of Liberal Arts and Science, Communication

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