Customer Service Sales
Resume:
Chavonne.L.Kersellius
Orlando, Fl. 32818
Objective Statement
* ***** *********** ****** ***** representative with a strong understanding of customer
requirements and retail market trends, seeking a dynamic environment to apply my sales
skills for the growth of the organization.
Aon Hewitt, Orlando Fl.2012 - 2013
Main Responsibilities
Providing excellent customer service while helping and providing information about
benefits
Assisted with annual enrollment
•
Answered questions about life insurance and benefit
•
Provided deadline and carrier information
•
Help with billing questions
•
Advance Auto Parts, Ocoee, Fl. 2008 – 2010
Main Responsibilities
Assisted and encouraged customers in selecting and purchasing the required product
.
Addressed the customer’s needs – Advise and help locate the right
•
merchandise.
• Described the product’s features/benefits and demonstrated the
usage/operation of
Products.
• Answered/addressed customers’ questions – Provide information about
• Specifications, warranties, financing available, maintenance of merchandise
and delivery options.
• Received all sort of payments, orders and invoicing.
• Maintained sales records, reviewed sales prices.
• Arranged the display of merchandise in the retail store.
Organized the goods exchanges – Repair or alteration of merchandise.
•
Arranged the stock inventory and the requisition of new stock.
•
Key Skills & Core Competencies
● Good/effective communication skills
● Customer service orientation – stress tolerance, patience, integrity
● Adaptability
● Initiative
● Sales orientation – Persuasiveness, high level of energy.
Safe Space, New York, NY. 2002 –2007
Maintained front desk areas clean, spacious, and presentable
•
Maintained good, productive contact with clients and company staff
•
Conducted email recruitment campaigns and supervised volunteers
•
• Kept records the details of important meetings (Board meetings, Committee
meetings)
• Word processed documents, editing and proofreading when necessary; wrote
thank you letters, and prepared mailing lists.
• Answered calls and made calls, took and reported messages in a timely accurate
fashion, received visitors and directed them wherever required
• Helped company employees with administrative issues on a regular basis
• Managed incoming and outgoing mail/email/checks and kept a daily deposits
ledger
• Ran errands: bank, post office, insurance, etc
Key Skills & Core Strengths
5 years of office experience
•
Administrative experience, organization, dependability
•
Enthusiasm for business environment
•
Maturity and discretion
•
Computer and relevant technology literacy: Word, Excel, Internet familiarity,
•
email…
Detail oriented: meticulousness in keeping records and making reports
•
Outgoing personality and sunny interpersonal relations
•
Self organized, initiative, independent worker, with great communication skills
•
Organized, multi tasking with ability to prioritize
•
Attentive listener who follows directions to the letter but is also able to use
•
judgment and suggest alternatives
Team worker, but independent worker when necessary
•
Education & Qualifications
● High school diploma
● Computer and technology literacy
● 3 years of office management and organization, book keeping
(While employed at Safe Space my parent claimed me on their taxes)
Contact this candidate