Customer Service Sales

ROY J. GUSTAFSON

**** ****** ****, ****** ****, TX. 77573 281-***-**** (Cell)

*******@*****.***

EMPLOYMENT HISTORY

APRIA HEALTH CARE-SENIOR SALES REPRESENTATIVE

February 2012 to January 2013

Developed strategic relationships with Hospital Case Managers and Physicians to build and grow territory. Generated leads, qualified accounts, assessed needs of referrals, and delivered medical equipment in timely fashion. Ensured accuracy of insurance qualifications and reviewed documentation to avoid delays in delivery by working together with the Intake Team. Provided comprehensive in-service training for physicians and associated clinical teams. Partnered with home health agencies, LTAC facilities, and specialty infusion on driving and executing co-marketing programs

TRANSWORLD SYSTEMS- MEDICAL RECEIVABLES CONSULTANT

December 2005 to February 2012

Consulting with healthcare professionals & administrators to improve cash flow and revenue cycle procedures

- Promoting Accounts Receivable Systems to Physicians, Surgery Centers, Medical Clinics, & Hospitals

- Identifying Healthcare groups that provide the highest potential sales opportunity for our services

- Provide ongoing training for new and existing users of our service in person or via web conferences

- Providing a high level of customer service by maintaining ongoing communications and resolving customer

service issues in a timely manner

- Developing client relationships that generate referrals to other medical professionals.

- Reviewing accounts receivable reports to advise my clients the best course of action to improve cash flow.

- Attending trade shows and networking events to increase brand awareness and identify new sales opportunities

GUSTAFSON INSURANCE AGENCY, - INSURANCE AGENT-SELF EMPLOYED

January 1994 to December 2005

Marketing auto, home, & life insurance with financial planning

-Identifying Prospective clients utilizing telemarketing & networking skills

-Developing insurance and investment strategies suitable to the customer’s needs & objectives

-Continued Client services after the sale usually concerned with changes in the customer’s situation

-Hiring Training, & Management of Staff

-Monitoring Accounts to maintain high-quality service while identifying additional needs

MERRILL LYNCH, ARLINGTON, TEXAS - FINANCIAL CONSULTANT

January 1989 to October 1993

Marketing & providing financial services to individuals and companies

-Total Assets under management exceeded 16 million dollars with over 300 clients

-Maintained client loyalty by providing a professional approach that helped customers identify their objectives

-Primary responsibilities included retirement, tax, and estate planning services

-Established a network of CPA’s and Attorneys to develop prospects in the business community

where most wealth is concentrated. Worked in conjunction with sources to conduct seminars that

dealt with the needs of this market.

-Experience with small and medium sized businesses included cash management, establishing lines of credit, and

setting up retirement programs for employees such as SEP’s & 401k programs

SOUTHWEST SAVINGS, DALLAS, TEXAS - MORTGAGE BANKING OFFICER

December 1983 to December 1988

TECHNICAL SKILLS

Microsoft Works & Word, Excel, ACT Client Management System. Spreadsheet analysis used in performance projections, cost benefit analysis, & budgeting for personal and business interests. Microsoft Power Point Presentations. Public Speaking

ACADEMIC PREPARATATION

Bachelors Degree in Business Administration-Finance 1983

Lamar University, Beaumont, TX.

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