Project Manager

JOHN E. HEIM

**** ********* ******, ***. * Boulder, Colorado, 80301

Telephone: 303-***-**** E-mail: **********@**.***

OBJECTIVE: Seeking a challenging and rewarding project management position to utilize my

organizational, leadership, problem solving and follow up skills to contribute to the profitably and growth of

your company while increasing my expertise and abilities.

PROFESSIONAL SUMMARY: Operations professional with 20 years of experience in diverse leadership

positions developing and managing programs and projects in corporate and educational arenas in the USA

and overseas. Proven leader and effective communicator with history of directing and driving operations,

programs and multiple projects to completion on time and at budget.

INDUSTRY EXPOSURE: Media & Entertainment, University and Government Education, Satellite

Communications, Telecommunications, Process Improvement Consulting, Publishing, Printing, Distribution,

Logistics and Startups.

PROFESSIONAL EXPERIENCE

Roomlinx Inc. Broomfield, Colorado

Project Manager March 2012 / January

2013

• Directed the successful completion of 18 HSIA (High Speed Internet Access), 12 iTV (interactive TV) and

14 FTG (Free to Guest TV) hotel installations.

• Executed SOWs (Statement of Work) on a “by hotel” basis, ensuring Roomlinx and all customers

adhered to their contractual obligations enhancing customer satisfaction and reducing unexpected cost

to Roomlinx.

• Put in place a Change Request Process authenticating the integrity of Roomlinx contract administration

and resulted in improved customer communication. Authored and composed Change Requests as

required on a “by hotel” basis increasing the revenue and credibility of Roomlinx and enhanced

customer satisfaction.

• Set up processes with third party vendors and supply chain management team confirming completion of

project tasks and equipment arrival on site prior to installation reducing installation delays by 15%.

• Organized and assigned installer resources, internal and contracted, set up travel itineraries and

reservations for multiple projects heightening installation efficiencies on a hotel by hotel program basis.

• Compiled and distributed project updates and chaired weekly status meetings for project stakeholders

from kickoff to installation completion discussing and agreeing on scheduling, progress, risks and

mitigation strategies enriching the partnership between Roomlinx and client hotels.

Program Director Assistant & Instructor, English Education Department Puerto

Montt, Chile

University of San Sebastian March 2010 / March 2012

• Prepared class schedules for students, instructors, classroom location with registrar’s office, education

department demonstrating departmental organization and efficiency to university administration.

• Established a placement and evaluation internship program for 110 “English Education students” each

year at high schools to realize “professional teaching practice”. Built relationships with high school

headmasters by demonstrating the benefits of our program to 50 schools resulting 100% student

placement. Upon completion, the practice students developed confidence and improved teaching skills

required in today’s market.

• Generated English Department visibility and credibility by launching marketing programs focused on

recruiting new students through language clubs, volunteer programs, English for fun programs, talent

shows and winter classes for area students.

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• Assisted recent graduate student in attaining job placement as English teachers at reputable schools at

a 90% rate.

Program Coordinator & Instructor, Government English Program Puerto Montt, Chile

CORFO/ Univ. of Austral/Middlebury College August 2008 / February

2012

• Coordinated funding with CORFO (Corporación de Fomento/Producción), a Chilean government agency

for an Adult Continuing Education English Scholarship program, partnered with an American university

responsible for hiring teachers, scheduling and content development and a Chilean university utilizing

classrooms, equipment and infrastructure for working professionals.

• Prepared classes and taught students “day-to-day” and “business” English to enhance career growth

and development prospects for work at multinational companies as well education opportunities

overseas as well as in Chile. The results of this program validated success as 15 students acquired

better jobs and 10 additional students studied abroad each year.

Private Instructor of English, Coyhaique and Puerto Varas, Chile July 2005 / July 2008

• Established English as a Second Language (ESL) teaching programs and developed contracts with

companies, schedules, invoicing procedures for teaching English to working professionals at their

offices. The resulted in bettered communication and accuracy of order placement and delivery of

equipment from vendors and suppliers in the USA, Canada and United Kingdom.

Dish Network LLC - EchoStar Communications Corporation Santa Clara, California

General Manager – Santa Clara Service Center December 2001 /

February 2005

• Located, negotiated & signed two real estate leases for offices and warehouses in 2002 and 2004.

Started with 18 technicians then hired to 40 in first year and to over 100 by 2004. Supervised and

developed 5 direct reports. Maintained and coordinated the expansion of a fleet from 25 to 50 vehicles,

increased jobs completion from 1500/month to 4500/month, lowered subcontractor reliance from 50%

to 17%, reduced overtime from 30% to 17% and met cost per job target each year.

• Created & oversaw service center budget, managed Profit & Loss statement and reached financial

metrics goals each year.

• Installed processes which improved residential installation efficiency, quantified installation quality

assurance and safety, measured customer satisfaction, followed up on routing efficiency, managed

procurement process, tracked inventory and vendors tasks, improved training and hired to staffing

requirements. The positive outcome was higher quality residential satellite TV installations, satisfied

customers in a rapidly growing market.

• Project managed tenant improvement design and build out with general contractor which included

office/warehouse renovation, paint, carpet, windows, plumbing, security system, warehouse, parking

lot, installation of office furniture, computers, telephony, IT, HVAC, electricity, janitorial, outside grounds

of which created an efficient workflow and a positive work environment.

• Mentored direct reports and set up career path development procedure which resulted in the promotion

of 25 team member to leads, supervisors and management positions. Completed performance reviews

increasing cross training and better teamwork.

NorthStar Communications Group is now AFL Network Services San Mateo, California

Project Controls Manager – West Coast November 2000 / August

2001

• Set up Microsoft Project schedules of fiber optic ring builds from kickoff to ready-for-service. Prepared

weekly progress reports and directed weekly update meeting for stakeholders. Secured, scheduled and

managed subcontractor productivity.

• Procured, tracked and communicated on-time delivery of fiber optic cable and equipment prior to

installation planned date improving resources loading on a “by project” basis.

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• Ordered, coordinated and managed installation of office furniture. Acquired and maintained fleet of

vehicles. Instituted and set up office filing system and controlled petty cash account creating efficient

office functions.

IMPAC Integrated Control Systems Newport Beach,

California

Project Director – North America February 1997 / October

2000

• Managed multi-million dollar cost reduction projects based on process improvement, change

management, team building for client companies in Canada, USA and Mexico which resulted 15%- 25%

operational cost savings on a “by project” basis.

• Facilitated improvement of management reports for all organizational levels by instituting Key Volume

Indicators for tracking of budgets, production plan vs. actual and quantified measurable

departmental/corporate goals on daily, weekly, monthly basis.

• Hired, trained, developed and managed project staff that completed assigned tasks resulting in

accomplishing client savings.

Internal Auditor in North America at IMPAC Sept. 1998 / June 1999

• Administered quality control audits, reviewed project documents and interviewed client officers to

evaluate adherence of contractual obligations and processes to meet savings, training deliverables.

Reported findings to IMPAC management.

* Note: There is no gap in employment. I returned to Graduate School at this time. This is documented in

Education section.

Trader Publishing Company Pleasanton, California

Circulation Field Supervisor Sept. 1994 / Sept. 1995

• Organized distribution logistics and efficient route mapping for 20 contract drivers for delivery of 25

magazine titles weekly to over 1200 retail stores in the SF Bay Area. Recruited, hired, trained, managed

and audited contract drivers for 30 routes.

• Expanded distribution outlets by 20% through sales efforts at retail stores in routing area bringing about

a distribution efficiency improvement by the same percentage.

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IVY Language School Tainan, Taiwan

English Language Teacher/Manager March 1992 / July 1994

• Headed up marketing and sales efforts, community events and advertising boosting the student

population from 350 to 750.

Interviewed, hired and trained ESL instructors. Prepared classroom assignments and schedules for

instructors and students.

EDUCATION

University of East Anglia Norwich, England

Master of Arts in International Development Studies September 1995 / January

1997

Socio-Economic, Political and Environmental studies of development programs for less-developed countries.

University of San Francisco San Francisco, CA

Bachelor of Sciences in Business Administration – Concentration in Finance. August 1982 / December

1986

Boston College University Newton, MA

Business Administration Educational Exchange Program from USF. August 1984 / June 1985

CERTIFICATIONS

Certified Project Director: Program Completed in 6-month (classroom/OTJ) training course at IMPAC

University in April, 1998.

COMPUTER SKILLS

Microsoft Project, Word, Excel, PowerPoint, Visio, Outlook, E-mail and the Internet.

LANGUAGE SKILLS

Native English Speaker, Spanish at Advanced Level.

INTEREST

Biking, Hiking, Golf, Travel, Culture and Food, SF Giants and spending time with friends and family.

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Contact this candidate