Customer Service Manager

William D. Breedon

*** ******** ***

Monroe, MI *8162

734-***-****

********@*****.***

OBJECTIVE

Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements,

develop value-added solutions, and execute technical solutions that streamline and improve operating

efficiencies. Adept in communicating with technical and non-technical audiences. Develop system

documentation and create policies to meet the needs of dynamic and continuously changing

environments. Experienced with all Windows platforms including Microsoft Server 2000/2003, XP, and

2000 Professional.

EMPLOYMENT HISTORY

Big 4, Mesa, AZ

07/2011 - 04/2012 Network Administrator

Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory

for a used car dealership with 5 locations doing approximately $2 million in business annually. Support

60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.

• Defined and implemented improved corporate policies regarding the location, safety and security of

servers and equipment.

• Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including

unity voice mail and unified messaging.

• Recommended modifications to improve speed of operations and system security measures.

• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the

corporate network.

PowerProPC, Monroe, MI

04/2008 - 05/2012 IT technician

Install and troubleshoot hardware support, Network installation and configuration, website hosting and

design. Basic computer troubleshooting "anti-virus,spyware,adware".

• Troubleshooting Hardware and Software related issues

• Coding C++ ASM PERL and other languages

• Windows IIS support

• Web design and file hosting

AT&T Uverse, Mesa, AZ

01/2008 - 08/2010 Tier 2 Assistant Floor manager

Provided support and knowledge to fellow employees as well as work with customers on a day to day

basis. Worked fast to solve important internet/tv related issues. Worked with the training department to

allow new hires to feel more experienced while on the floor.

• Customer service and support

• New hire training

-1-

• Product testing

EDUCATION

Pursuing BA

Major: Professional Sales and Marketing

University of Toledo, OH

SKILLS AND ABILITIES

LAN hardware / software MS Windows 2003/2000/NT4 Server Exchange Server IIS Server administration

Active Directory RADIUS Server accounting and administration MS Windows XP/2000/NT/9X desktop/

workstation operating systems Backup Exec MS Office 2003/XP/2000/97 Access 2003/XP/2000/97

Outlook 2003/XP/2000/98 TCP/IP Ethernet Networking DHCP and static IP addressing Wireless

Networking Symantec Antivirus Corporate Edition

-2-

Contact this candidate