Customer Service Manager

Scott W. Wright

**** ******* **** **. ~ Manchester, Mo. 63021

Home: 636-***-**** ~ Cell: 636-***-**** ~ ***********@***.***

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Objective

Seeking an entry level position which will allow me to fully utilize my

education, customer service and management experience to grow

professionally.

EDUCATION

Vatterott College - St. Ann, Mo.

Bachelor of Science, Computer Engineering & Network Technology

GPA, 3.9 with 8 Perfect attendance awards, 9 Achievement awards

Additional Education

. Technical Writing I and II

. Introduction to Business

. Speech Communications

Experience

Building and troubleshooting PCs and home networks for 8 to 10 years. My

degree education was daily hands on break/fix activities. Extensive set up

and configure lab work. Daily labs consisted of no less than the following.

Classes were 4 hours per night, 4 nights per week.

. One hour lecture on certain topic. 2-3 hours or Lab and discussion

. Installing and configuring server Operating System

. Configuring routers, switches and workstations

. Implement daily topic and discuss

. Test and troubleshoot

Operating Systems

. Windows 2003 Administration, Windows 2003 Active Directory

. Windows XP, Vista

. LAN / WAN with Windows 2000 Server

. Linux Red Hat, Windows 2000

Hardware

. Cisco routing & switching, tcp/ip, security implementation, sub netting

. Setting up routers, switches, cabling, troubleshooting, configuring,

Firewalls

. Printer troubleshooting, maintenance kit installs

Software

. Microsoft Office

. AVG, Avast anti virus

. CRM, SFA, sales software

. Micros Systems

Professional Experience

Field Engineer SysOp IT Solutions March 2013 - Current

. Part-time contract work

. POS installs, Printer maintenance, Workstation upgrades, Kiosk

upgrades, Troubleshooting

FOH Manager Canyon Caf June 25th. 2012 - Current

. All day to day operations. Complete oversight of restaurant.

Installs/ Sales, Roadside Systems GPS Fleet Management, Nov. 2011 - Current

. Cold calling prospects to consult and demo GPS Fleet Management

Systems. Train clients on using software. Install GPS and power

inverters in client vehicles.

. Using CRM and SFA software for managing contacts and appointments.

Owner/ Operator, Arch Window Cleaning & Power Washing, Apr. 2011 - Nov.

2011

. Sales, Advertising, Customer service, Technician

Kitchen Manager/Chef, Mulligan's Grill, Jan. 1992 - Apr. 2011

. All day to day operations and all around problem solver.

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