Engineer Maintenance
Resume:
R E S U M E
MAHIPAL SINGH RAWAT
Objective:- Want to involve myself in a challenging Environment
Offering scope for Growth & Development and an opportunity to apply my
Learning to effectively contribute towards the achievement of the
Organizational objective.
WORKING EXPERIENCE
1) Working with Advanced eHire Solutions Pvt. Ltd. Plot No- 238,
Udyog Vihar Phase-IV, Gurgaon, as a Dialer Administrator from 17th
Sep 2012 to till date.
JOB PROFILE:
. Connectivity & Trouble Shooting of Drishti/Aspect Dialer & Dialing
Problem.
. 100% Real Time call's monitoring user label and campaign.
. Windows Server and client management.
. Providing Feedbacks to Client Regarding Data on Daily basis.
. Providing Client with our data to enhance our Performance.
. Creating dialing strategies to ensure optimized utilization of the
(CONCERTO) Aspect 6.5.1 & Drishti Dialer.
. Dialer Operations & Trouble Shooting maintenance (Aspect 6.5.1
Dialer & Drishti Dialing Problem.
. Managing and Responsible Server Backup & Restore Responsible of
users Backup.
. Installing configuring and Troubleshooting of operating system.
. Analyzing and troubleshooting of hardware problems.
. Taking backup for all campaigns on daily basis.
. Monitoring LAN/WAN link and keep track of down times.
. Interaction with different department for IT related support.
. Configuration & troubleshooting of various devices like printers.
. Providing hardware and network installation and administration
support to different locations Which Includes OS and Application
Software Installation.
. Historical data analysis.
. Day to day support end-user related problems.
2) Worked with Sparsh (Now Serco) BPO Services Ltd. Plot No- 94 &
95, Udyog Vihar Phase-IV, Gurgaon, as a Dialer Analyst from 13th
June 2009 to 17th Sep 2012.
JOB PROFILE:
. Connectivity & Trouble Shooting of Aspect Dialer & Dialing Problem.
. Maintenance & Troubleshooting of system.
. Anti-virus and Routine maintenance.
. Taking backup for all campaigns on daily basis.
. Managing and Responsible Server Backup & Restore Responsible of
users Backup.
. Interaction with different department for IT related support.
. Dialer Operations & Trouble Shooting maintenance (Aspect 6.5.1
Dialer) Dialing Problem.
. Creating dialing strategies to ensure optimized utilization of the
(CONCERTO) Aspect 6.5.1
. Providing Feedbacks to Client Regarding Data on Daily Basis.
. Providing Client with our data to enhance our Performance.
. Configuration & troubleshooting of various devices like printers.
. Day to day support end-user related problems.
3) Worked with Spanco BPO Services Ltd. Plot No-96-97, Udyog Vihar
Phase-IV, Gurgaon, as a Dialer Analyst from April 2008 to 12th June
2009.
JOB PROFILE:
. Connectivity & Trouble Shooting of Aspect Dialer & Dialing Problem.
. Creating dialing strategies to ensure optimized utilization of the
(CONCERTO) Aspect 6.5
. Dialer Operations & Trouble Shooting maintenance (Aspect 6.5 Dialer)
Dialing Problem.
. Taking backup for all campaigns on daily basis.
. Providing Feedbacks to Client Regarding Data on Daily Basis
. Providing Client with our data to enhance our Performance
. Maintenance & Troubleshooting of system log.
. Managing and Responsible Server Backup & Restore. Responsible of
users Backup.
. Configuration of Email like Microsoft Outlook, Outlook Express
. Anti-virus and Routine maintenance.
. Interaction with different department for IT related support.
. Day to day support to end-user related problems.
4) Worked with M/s Veem EM Infocentre Pvt.Ltd. B-231, Okhla ind.area
Phase -I, New Delhi, as a Sr.Technical Support Engineer from October
2007 to April 2008.
. Configuration of Email like Microsoft Outlook, Outlook Express.
. Troubleshooting of Exchange Server and Connectivity to user.
. Installing, Configuring and Implementing Microsoft Exchange 2003.
. Configuration and troubleshooting of various devices like printers.
. Interaction with different department for IT related support.
. Operation floor support.
. Implementing and Administering Active Directory.
. Implementing and Administering Firewall to manage the N/W traffic in
an Organization.
. Maintain the Watch guard in an organization.
. Desktop Support.
. Internet troubleshooting.
. Maintaining the IPLC links (Basic).
. Maintaining the VOIP Links (Basic).
5) Worked with M/s Apm Infotech Pvt.Ltd. B-24 & 25, Sector-1, Noida as
a Sr.Technical Support Engineer From September 2005 to September
2007.
JOB PROFILE:
. Troubleshooting of Exchange Server and Connectivity to user.
. Troubleshooting of Client Mail configuration.
. Mail configuration in MS Outlook on the setup of Exchange server.
. Trouble shooting of HP/Compaq Proliant Server 350,370, Server.
. Troubleshooting of network performance & Desktop solution. Network
includes Windows Family operating system.
. Trouble shooting in HP/Compaq,HCL Machine. Managing 400 PC Network.
. Anti-virus and Routine maintenance.
. Maintenance & Troubleshooting of the Hardware Peripheral & Network.
. Managing all network Responsible Server Backup & Restore.
Responsible of users Backup.
. Day to day support to end-user related problems.
6) Worked with M/s Etech Connect Ltd. B-5, Sector-2, Noida as a
Network Engineer From November 2004 to August 2005.
JOB PROFILE:
. Maintenance & Troubleshooting of the Hardware Peripheral & Network.
. Managing all network. Responsible Server Backup & Restore.
Responsible of users Backup.
. Troubleshooting of network performance & Desktop solution. Network
includes Windows Family operating system.
. Connectivity and Trouble Shooting of dialer & dialing Problem.
. Developed a Progressive dialer for dialing International Clients.
. Virus Control through Trend Micros Office Scan Corporate edition
Antivirus and Avg Anti virus Software.
7) Worked with M/s Integrated Network Systems as a Customer support
engineer at M/s Moser Baer India Ltd. from October 2003 to
October2004.
JOB PROFILE:
. Maintenance & Troubleshooting of the Hardware Peripheral & Network.
. Network Connectivity of Qc Machines to Server.
. Data Backup Through Tape Drive.
. Connectivity and Trouble Shooting of ERP at Desktop Laval Problem.
. Virus Control through Trend Micros Office Scan Corporate edition
Antivirus Software.
. All Trouble shooting in HP/Compaq Machine. Managing 700 PC Network.
. Mail Configuration in Ms Outlook on the Setup of Exchange Server
2000.
. Setting up Network Printers 2200, 2300.
QUALIFICATION
PROFFESSIONAL:-
. Microsoft Certified System Engg. (M.C.S.E.) Windows 2k.
. Pursuing (CCNA) Cisco Certified Network Associate in IACM Noida.
. Advance Diploma in Computer Hardware & Networking from Jetking
Infotrain Ltd. (ISO 9001-9002), Raj Nagar District Center, Ghaziabad.
HARDWARE / NETWORKING SKILLS:-
. Assembling and repair of pc, Desktop Computers.
. LAN connectivity concept, UTP Straight & Cross cable crimping,
Domain Server configuration in WIN 2000 Professional and
installation of TCP /IP.
. Mail configuration in MS Outlook on the setup of Exchange server &
POP3 servers.
. Peer to Peer networking TCP/IP based. Knowing WINS & DHCP Server
configuration.
. Configuration and control of add on cards and peripherals.
. Installation and software support in respect of operating systems
viz., win 95 / 98. DOS /NT Reinstallation planning and checks,
memory concepts, bus technology, operation of drive Components,
their installation and defect mapping, low level formatting and
partitioning of HDD, installation, configuration and interfacing
printers construction and common faults.
. Troubleshooting. Installation and preventive maintenance regarding
system up gradation.
. One year Diploma in Computer Application from Infotech Computer
Institute Raj Nagar, Ghaziabad.
ACADEMIC: -
Graduation from CCS University Meerut.
Intermediate from National open school.
High School from U.P.Board Allahabad.
PERSONAL DETAILS
Father's Name : Lt. Sh. K.S. Rawat
Date of Birth : 2nd June 1974
Permanent Address : Vill- Ghugati, Patti- Malla Chakot
Post Office- Ghugati,
Distt- Almora (UTTARANCHAL)
Pin- 263 659.
Marital Status : Married.
Email ID : ***************@*****.***
Nationality: : Indian
Contact No : 989-***-****
INTRESTS
Reading News Papers & Playing Volleyball (Played in District Level)
DATE:
PLACE: - Ghaziabad. (MAHIPAL SINGH RAWAT)
HOUSE NO-E- 423
SECTOR - 23,SANJAY NAGAR GHAZIABAD -201 002.
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