Customer Service Manager

Angel Garcia

** ******** *** *** ** New York, NY 10040 917-***-****

*********@*****.***

Objective: To obtain a position as a [Concierge]

Education: LaGuardia Community College- Long Island City, NY

09/08 - present

Major: Travel & Tourism

Associates of Applied Science in Travel and

Tourism

Experience:

TD Bank, NA New York, NY

Certified Consumer Lender/Senior Customer Service

04/08- Present

. Review loan applications, credit reports, and tax returns to provide

sound financial decisions on loan applications.

. Establish and maintain client relationships in order to increase bank

deposits.

. Perform Assistant Manager roles when requested by store Manager to

cover absentees.

. Analyze discrepancies in customer accounts and initiate service

recovery as necessary, in person and via telephone.

. Open new accounts and credit cards for branch overseeing approximately

40,000 transactions per month.

. Provide Notary Public Services as requested.

BOND CONDOMINIUM New

York, NY

Concierge

09/12- Present

. Ensure building security and safety for tenants to include,

guest registration check identification

. Provide services to tenants such as assistance with packages and

luggage, help hailing a taxi cab, opening the door for them, as

well as other assistance needed.

. Interact with all residents, guests, and others in a pleasant

and professional manner.

. Answer the lobby phone and respond to calls accordingly.

. Receive key release form for all new residents.

. Communicate all contractor/vendor visitors to superintendent and

follow visitor log check in and checkout procedures.

. Maintain log reports and ensure company policy and procedures

are followed.

. Report incidence of a serious nature to the superintendent on

duty.

. Maintain neatness and cleanliness at work station, in the lobby,

and in front of the main entrance.

Languages: Fluent in Spanish and English.

Skills: Excellent communication skills, outstanding customer

services skills, Microsoft Word, Excel and PowerPoint.

References: Furnished upon request

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