Customer Service Manager

John Cooper

***** ********* *** ******, ** ***** 325-***-**** ****.****@*******.***

Objective

To obtain gainful employment, work diligently, and exceed the expectations of both my employer and my customer.

Profile

Motivated and adept individual who quickly adapts to new environments and job outlines. Previously owned and

operated 24 Symphonies Productions, specializing in web management and graphic design for musicians while

simultaneously operating The Symphony – a local music venue located in San Angelo, TX, which brought bands

from around the United States in for local concerts. Responsible for all contract negotiations, graphic marketing,

cash handling and licensing. Multiple years of restaurant and call center management with significant experience

with cash handling, employee scheduling, labor and sales forecasting, inventory management and forecasting,

corrective action or discipline when necessary. A valuable asset to any restaurant or retail service. Consistently early

for work and refuse to be tardy. Excellent time management skills.

Skills Summary

1. Restaurant & Call Center 5. Computer Savvy 9. Customer Service

Management 6. 10 Key Proficient 10. Advanced Graphic Design

2. Report Preparation 7. Scheduling 11. Marketing & Advertising

3. MS Office Literate 8. Labor & Sales 12. Professional Presentations

4. General Office Skills Forecasting 13. Conflict Resolution

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

1. Intermediate knowledge and experience with MS Office, including Word, Excel and Power Point. Create

functional and efficient programs to allow for ease with labor and sales forecasting, book keeping and

visual presentations to allow proper visual stimuli for the ease of learning for others.

2. Multiple years of face to face interaction with customers, employees, clients and vendors. Excellent orator

with great written communication skills as well.

3. Hands on experience training employees for myriad positions in diverse job categories ranging from

general to intermediate computer skills, customer service skills, cash handling and time management.

4. Conduct team meetings with groups of 15 to 35 employees to roll out new client and employer policies and

procedures and ensure adequate understanding and functionality from all employees.

5. Create visual based advertisements via Adobe PhotoShop and DreamWeaver to achieve adequate visual

stimulation and increase web traffic for emerging artists such as Rookie Of The Year (111 Records), Forever

Changed (Floodgate Records), Cool Hand Luke (Floodgate Records) and Kids In The Way (Flicker

Records).

Customer Service/Marketing/Problem Solving

1. Face to face customer interaction and Customer Service Compliance:

o Oversee general production to ensure adequate and impeccable level of meeting customer and

client needs.

Face to face or phone interaction with customers to ensure that any discrepancy with service is

o

resolved without hindrance of bottom line, store/employee relationship, and ensure that legal

recourse is not required.

2. Develop and implement strategic marketing plan for business:

o Began an independent, one man marketing and advertising company from the ground up with self

taught graphic design skills, knowledge of HTML and hands on market research. Successfully

afforded self a minimum $27,300 annual salary at the age of 17.

o Create web based advertisements via Adobe PhotoShop, Jasc Animation Shop and Adobe

DreamWeaver.

o Track company growth as well as rate of client reception and growth.

o Make appropriate adjustments in business strategy via survey and independent research to

compensate for and loss of general revenue or customer support.

DETAIL MASTERY & ORGANIZATION

1. Manage all aspects of day to day operations.

o Facility rental/maintenance.

o Employees scheduling and payroll.

o Bookkeeping, including maintenance of account receivable/accounts payable spreadsheets.

o Supervision of employees ranging from 10 to 35 persons per shift.

o Compliance with city, county and state health code and workplace safety policies.

o Inventory management, including written and verbal communication with vendors and suppliers.

Employment History

FREEBIRDS WORLD BURRITO – San Angelo, TX

Cook, May 2012 to January 2013

ROAD RUNNERS BURGER DELI – San Angelo, TX

General Manager, May 2011 to April 2012

SITEL CORPORATION – San Angelo, TX

Coach/Shift Manager, August 2007 to May 2010

CSP/Account Manager, March 2007 to August 2007

24 SYMPHONIES PRODUCTIONS – San Angelo, TX

Owner, March 2003 to August 2008

PAPA JOHN’S – San Angelo, TX

Shift Manager, January 2005 to October 2006

Delivery Driver, June 2004 to January 2005

TENNIS AUCTION – San Angelo, TX

Auction Hand/General Laborer, July 1998 to April 2003

Education

TRINITY SCHOOL OF APOLOGETICS & THEOLOGY – Gwalior, India

Bachelor of Theology (Incomplete), 2010

(Two year degree in a distance learning program. Progressive seminary that issued a pass or fail for all course rather

than a GPA based program. Maintained continual passing standard until the birth of my daughter significantly cut

into what time I had available for school.)

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