Customer Service Medical Assistant

MARIVEL OLIVO

*** * ****** *** *******, Texas ***10

210-***-**** ************@*****.***

OBJECTIVE: Medical Assistant seeking employment in the medical industry. I am eager to become part of an organization that promotes both personal and professional growth.

CLINICAL SKILL

• HIPAA/OSHA Guidelines

• Knowledge of ICD-9/CPT Coding

• Medical Terminology

• Administer Injections (IM, SC, ID)

• Collection and Labeling

• Knowledge of Patient Triage

• EKG Testing

• Urinalysis

• Vital Signs

• Phlebotomy (Vacutainer, Butterfly &Syringe)

• CPR/AED Certified

ADMINISTRATIVE SKILLS

• Obtain medical history

• Telephone and Reception

• Set up charts

• Verifying Medical Records

• Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint)

EXPERIENCE

Buena Vista Family Patrice (Externsite) 02/2013 to 03/2013

Medical Assistant

• Triage

• Front desk

• Filed charts, Faxing & Coping

• Verifying Insurance

• Appointments

Pizza Hut Call center

Customer Service Representative

• Answer phone and determine nature of call

• Directed call to appropriate channel if there was a customer concern

• Took food order

• Conducted peer training

EDUCATION

Navarro High School – San Antonio, Texas Class of 2012

Diploma

Southern Careers Institute – San Antonio, Texas 07/2012 to 03/2013

References available upon request

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