Customer Service Medical Billing

Deborah Youngberg

*** * ***** ****** ****** City, FL 32401

850-***-**** (Home)

850-***-**** (Cell)

***************@*****.***

Objective: My objective is to obtain a permanent full time job with

benefits, where I can use my medical billing/coding and customer service

skills.

Career Highlights/Qualifications: I have worked in various office

environments which have allowed me to become proficient in Microsoft Word,

Excel, PowerPoint, and MS Office. I have experience in medical coding,

different types of medical insurance, data entry, team lead, purchasing,

customer service, and sales.

I have been nominated for Employee of the Month twice, was awarded this

honor once, and have received several customer service awards. I have

served on multiple fund raising committees, focus groups, was President of

an Employee Activities Board, have maintained the highest quality scores

and have excellent customer service skills.

I have 6C Government Public Trust Security Clearance.

I earned my CPC certification in June 2011.

Experience

* Northwest Surgery Center, Panama City, FL

June 2011 - March 15, 2013

Billing Representative

Responsibilities include coding of all medical claims for various

specialties, using CPT, ICD-9 and HCPC Coding. I assist with submitting

the claims to insurance for payment. I post all incoming payments from

patients, as well as insurance companies and ensure the insurance payment

received is correct. I am familiar with Medicare, Medicaid, Worker's

Compensation, Tri-care, and commercial insurance.

* Sallie Mae Panama City, FL

June 1993 - November 2010

Account Support Executive

Responsibilities included supporting our school clients by offering

products to fit their needs. This included implementation of the products

as well as monthly follow up to ensure the schools were receiving the

customer service they expected and deserved. During my tenure at Sallie Mae

I held several different positions, all of which included school contact

and customer service via phone and written correspondence on a daily basis.

Deborah Youngberg Page 2

* CIGNA Insurance Company Newburgh, NY

September 1984 - February 1992

Team Leader

My responsibilities included coding of medical claims for payment using CPT

and ICD-9 coding. As Team Lead I was expected to review all surgical claims

and code them for my team members. I mentored seven other employees,

providing feedback and training as needed. I spoke every day with corporate

clients assigned to me offering assistance and resolving issues for them. I

was assigned two of the most difficult clients due to my excellent customer

service skills and was awarded Employee of the Month. I assumed my

Supervisor's responsibilities in her absence.

EDUCATION

* Gulf Coast State College

Panama City, FL

March-May 2011

Earned Certificate in Medical Billing and Coding.

Took national exam and obtained CPC certification in June 2011

* SUNY Plattsburgh

Plattsburgh, NY

Earned 56 credits towards a Bachelor Degree in Music Education. Did not

graduate.

SKILLS:

Proficient in Microsoft Word, Excel, and MS Office with basic knowledge of

Power Point.

Excellent Customer Service Skills

Can work independently and in a team environment.

Excellent time management, organizational, and prioritization skills.

Contact this candidate