Customer Service Manager

SHERWIN HARDEN

**** ******** ****

Tampa, FL ****7

Phone: 813-***-****

*******.******@*****.***

Objective:

A position as a manager in a specialized industry.

Abilities:

Experience in directly supervising workers in a establishment or department, including management,functions such as purchasing, accounting, and personnel work.

Employment History:

Manager

07/1989 - 01/2010 Home Depot Tampa, FL

Prepare and manage departmental budgets.

Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.Interview, select, and train warehouse and supervisory personnel.Plan, develop, and implement warehouse safety and security programs and activities.Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety

manuals.Issue shipping instructions and provide routing information to ensure that delivery times andlocations are coordinated.Confer with department heads to coordinate warehouse activities, such as production, sales,records control, and purchasing.Review invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.

Inspect physical conditions of warehouses, vehicle fleets and equipment, and order testing,

maintenance, repair, or replacement as necessary.Schedule and monitor air or surface pickup, delivery, or distribution of products or materials.

Supervisor- Route Salesman,

08/1986 - 07/1989 Coca Cola Company Doraville, GA

Directly supervise sales workers in a retail establishment or department. Duties include management

functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory

duties. Also responsible for Training, developing and managing the Route Sales Reps - Establishing

strategic goals methods to achieve them - Monitoring proper installation of new accounts and retention of

existing ones - Ensuring that your team always provide superior customer service.

Education History:

Completion Date Issuing Institution Location Qualification Course of Study

12/1978 University of South Florida FL Bachelor's Degree Business

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