Manager, Customer Service Representative, Security

Mark Peter

**** ******** *****. ******, **. L*K 1N2

Telephone: 905-***-**** E-mail: **.*********@*****.***

EMPLOYMENT

ASIAN TELEVISION NETWORK

Security Guard Markham, ON

April 2012 - Present

. Operate within guidelines of the Private Security and Investigative

Services Act set out by the Ministry of Community Safety and

Correctional Services, Municipal bylaws, the Canadian Criminal Code,

the Charter of Rights and Freedoms, and the Ontario's Provincial

Offences Act

. Meticulous Record Keeping, Report Writing, Observation skills

. Accompany high profile clientele including the Honorable Jason

Kenney, Deepak Obhrai - Parliamentary Secretary to the Minister of

Foreign Affairs, Sonali Gupta Bhaya - Ontario Securities Commission,

Presidents of the Canadian Radio and Television Broadcasters,

Anthony Lacavera (Chairman and Chief Executive Officer of Wind

Mobile), various celebrities from South Asia, cabinet ministers,

judges, lawyers, when requested during tours of facility

. Provide outstanding customer service and communication skills to deal

effectively and courteously with staff, guests and the general public

. Enforce policies and procedures set out by the owners and management

of ATN

. Patrol assigned areas to guard against vandalism, theft, and

trespassing

. Identify, monitor and report potential security risks during patrols

. Respond to alarms, threats and other emergencies

Work along-side CHUBB security, locksmiths, and various contractors

. Collaborate with people of various ethnic backgrounds and overcome

language barriers

. Demonstrate judgment, common sense, logic and decision-making ability

AGILITY FITNESS

Owner - In-home Personal Training and BootCamps Durham

Region, ON 2007 - Present

. Perform consultations and health assessments

. Design workout programs for clients based on their experience, health

concerns, physical limitations and goals

. Provide enthusiasm, motivation, coaching, and focus full attention on

clients

. Demonstrate and educate clients in various exercise techniques on

machines, free weights, stability balls, Bosu balls, resistance bands,

and fit balls

. All business related tasks including: accounting, marketing, program

design and training clients

CITY OF OSHAWA

Fitness Facility Supervisor and Personal Trainer

Oshawa, ON 2009 - June 2012

. Offer outstanding customer service and communication skills to deal

effectively and courteously with staff and the general public

. Maintain and supervise a clean, safe and fun fitness facility at all

times

. Ensure the health and safety of all patrons

. Provide fitness facility tours to potential new members

. Demonstrate proper technique and handling of fitness equipment

. Follow policies and procedures outlined in the City of Oshawa Fitness

and membership programs

GOODLIFE FITNESS

Personal Trainer

Oshawa, ON 2003 - 2007

. Perform consultations and health assessments.

. Design workout programs for clients based on their experience, heath

concerns, and goals.

. Provide motivation, coaching, and focus full attention on clients.

. Pay very close attention to detail ensuring client's safety and

efficiency.

. Achieve and exceed monthly sales quotas with renewals, and prospecting

for new clients through seminars, walk-a-rounds, and referrals.

Membership Coordinator (Sales)

. Prospect for new clients and business through referrals, ballad boxes,

telephone calls and outreach.

. Invite all prospects to the gym and offer an informative tour.

. Exhibit a peak attitude and professional attire at all times.

DURHAM REGION UNEMPLOYED HELP CENTRE

Community Access Programs - Youth Initiative Facilitator

Pickering, ON Contract 2005 - 2006

. Design and run workshops on computer based programs such as Microsoft

Word, Excel, Introduction to computers, and Choices

. Help clients with resumes, cover letters, internet and computer

related issues

. Troubleshoot and resolve computer related issues

. Ability to maintain a positive and flexible attitude

. Very motivated and enthusiastic

. Excellent oral, written, verbal communication and time management

skills

. Trained in tactful communications

. Strong aptitude to multi-task a variety of projects with a high

degree of independence and as part of a team

. Sound ability in decision-making, problem-solving, and working under

pressure in a fast pace environment.

VOLUNTEER EXPERIENCE

. St. John Ambulance Durham Region 2010

- Present

. Ontario March of Dimes Oshawa, ON

1995 - 1997

LANGUAGES

. English - Fluent in reading, writing and speaking

. Hungarian - Fluent in reading, writing and speaking

INTERESTS

. Military and Law Enforcement

. Health and Fitness

. The Outdoors

. Martial Arts

. Learning

. Music

EDUCATION, CREDENTIALS AND TRAINING

LEADERSHIP - CREATING A CLIMATE FOR GROWTH

St. John Ambulance - Council For Ontario

Oshawa, ON March 2013

ADVANCED MEDICAL FIRST RESPONDER

St. John Ambulance - Durham Region Branch Oshawa, ON

2010 - Present

ONTARIO SECURITY GUARD CERTIFICATE #10930212

G4S Secure Solutions (Canada) Ltd. Oshawa, ON

February 2012

POLICE FOUNDATIONS DIPLOMA

Durham College

Oshawa, ON 2009 - 2011

RESIST-A-BALL CERTIFIED C.O.R.E. INSTRUCTOR

Can-Fit Pro at Seneca College Scarborough, ON

2008

NUTRITION & WELLNESS SPECIALIST

Can-Fir-Pro at Durham College Oshawa, ON

2006

PERSONAL TRAINING SPECIALIST

Can-Fit-Pro at Ryerson University Oshawa, ON

2005

BUSINESS ADMINISTRATION - HUMAN RESOURCES MANAGMENT

Durham College

Oshawa, ON 2002 - 2005

Contact this candidate