SAP Manager

SENIOR MANAGER - ERP APPLICATIONS

Accomplished in designing and delivering ERP solutions that integrate

resources and information to achieve higher productivity, operational

efficiency, and cost improvements

ERP Operations Management

ERP Solution Design & Integration

Team Building, Training & Leadership

Methodologies Lifecycle Application Development

Global Project/Program Management

SOX Compliance & Audit Processes

System Enhancements & Upgrades Outsource / Supplier Relationships

Production Support

IT & Business Process Engineering

Supply Chain Collaboration

Results-proven global IT leader with progressive management success and

specialized expertise in ERP applications and operations. Leverage deep

business knowledge to design innovative technology solutions that solve

specific problems and drive substantial business value. Passion for

building productive cross-functional teams that operate as true partner

with business; inspire peak performance and positive team environment.

Strategic, practical, solution-focused, organized, and dependable.

CAREER HIGHLIGHTS

All Career Highlights included the following requirements:

. Understanding of integration points within ERP and other systems to

fully grasp impact of all proposed system changes.

. The ability to analyze system enhancement requests, providing

alternative options and estimated timelines/efforts, enabling

business management to make informed decisions

. To work directly with Business Management and Development team to

prioritize requests, holding routine meetings and managing

communication to business management and users regarding status of

requests.

. Communication with business resources regarding coordination of new

requirements, testing, and training.

. Manage functional and technical resources/deliverables to meet

assigned deadlines.

. Responsible for coordination of documentation for system validation

processes.

. Responsible for coordination of IT and business resources for

completion of testing and any required training.

. Follow appropriate change control procedures including the creation

and ownership of Business Requirements, Functional Specifications,

and Testing.

. Ensure issues/solutions are documented as problems are addressed -

communicate with users, functional / technical resources, and

management regarding issue resolution and impact of changes.

SAP Customer Supply Chain Manager (COE)

Duration: 7/2011 - Present

Kraton Polymers: Industry: Chemical - Houston, Tx

. Responsible for leadership & direction for the Customer Supply

Chain organizations enterprise applications strategy and portfolio

to ensure the business objectives are being met.

. I manage business requirements, program & portfolio management, &

service delivery of enterprise applications (mostly SAP, not

limited to) and work with other IT groups (Infrastructure & Ops) to

ensure all business needs are met.

. Main point of contact for stakeholders to assist them in

identifying their needs and business challenges.

. Manage the SAP application staff and oversee day-to-day SAP support

and enhancement process and activities, including ticket

organization, prioritization, communication, and resolution and

coordinates related escalation processes.

. Provide direction to align SAP roadmap with current needs and

future plans, develop and evaluate business cases for potential SAP

solutions to business challenges.

Business Process

Duration: 7/2005 - 7/2011

Champion Technologies: Industry: Chemical - Houston, Tx

. Primary responsibility was to oversee the operation of IT and to

ensure it aligned with the business objectives of the organization.

. Goals were to develop and maintain a core set of IT operating

policies and procedures that applied globally.

. Established appropriate internal controls that safeguard the data

and applications.

. Lead the development of IT strategic plans.

. Planned, coordinated, directed, and designed operational activities

of the IT department, as well as provide direction and support for

IT solutions that enhanced mission-critical business operations.

. Worked closely with decision makers in other departments to

identify, recommend, develop, implement, and support cost-effective

technology solutions for the organization.

Senior Consultant (Contract)

Duration: 9/2004 - 6/2005

SAP AMERICAS: Industry: Global Software Company

Cooper Industries: Industry: Global Electrical/Lighting Distributor -

Atlanta, Ga.

Noble Drilling Industries: Industry: Oil and Gas Technology Drilling -

Houston, Tx.

Applications and Support Team Manager

Duration: 1/2003 - 8/2004

SABIC Americas: Industry: Saudi Arabia Chemical Manufacturing - Houston,

Tx

. Responsible for managing the Enterprise Applications team which

supports North American suite of business applications to include

Sales & Distribution, Finance, Costing, Material Management,

Planning & Production, Quality Managements for the following

business organizations: Customer Service, Finance, Credit,

Sales/Marketing, Purchasing/Logistics, and Human Resources.

. Participated in identifying business reorganization process and the

release upgrade process.

. Provided change management leadership and maintained configuration

controls of all changes and testing to ensure system stability.

. Coached and assisted team members in project methodology and issue

resolution.

. Acted as liaison with the other Teams to ensure that schedules met

requirements for the support of all teams and modules.

. Managed Post Go-Live support for all modules including Production

Stabilization, Maintenance and Support and Business Processing

Plans (BPP), and application code maintenance.

. Perform internal audit control reviews and reported independent

recommendations to management.

. Set guidelines and documented business and technical procedures to

ensure system stability.

. Resolved issues related to architecture, including being able to

conduct overviews of the architecture.

Senior Consultant (Contract)

Duration: 11/2001 - 12/2002

CSC/ Accenture/Dupont /DAK America: Industry: Polymers - Wilmington, NC

Realtime Consulting: Industry: Third Party SAP Training - Houston, Tx

Global Applications and Support Team Manager

Duration: 4/2000 - 10/2001

Compaq Computers: Industry: Global Computer Manufacturing - Houston, Tx

. Managed all aspects of ERP application environment including

enhancement projects, regional system deployments, SOX compliance,

internal audit responses, and implementation/support of third-party

systems. Restructured ERP applications organization to outsource

production support as part of larger corporate goal to reduce costs

in IT organization. Worked with team to negotiate contract with

offshore global partner, define performance metrics, and monitor

activities of offshore organization.

. Manage Global Support and Configuration

. Managed a team of 25 people (including 8 external (offshore)

contractors), with 3 managers in multifunctional areas dealing with

application implementation, technical support, scope management,

and system/process deployment.

. Project Management and Methodology

. Managed the Regional Engagement, Technical Support, and EDI Teams

. Established guidelines and processes for Regional Engagement.

. Helped managers assist North American, Latin American, European,

and Asian regions with corporate methodology, technical and EDI

needs.

. Global Liaison role with businesses to ensure alignment of Global

IT strategy.

. Managed World Wide technical support for Global Order Management

and Logistics group in the following areas: Materials Management,

Sales and Distribution, Plant Maintenance, EDI, and ALE.

. Established Budgets and Cost Data for development programs.

. Responsible for creating Contracts/Statement of Work for

Consultants

. Coordinated and crossed-trained overseas Consultants to the

corporate methodology resulting in significant savings for cost

center.

. Completed each team member's Quarterly reviews.

. Provided each team manager with guidelines, objectives, and goals

for successful business unit efficiency.

. Developed and championed a new process for prioritizing regional

requests as well as ongoing corporate projects.

. Designed, created and implemented a steering approval process for

regional projects greater than $500K.

. Designed, created and implemented a support benchmarking tool for

project enhancements and production support issues and improved the

prioritization process which resulted in an increase of resource

management.

SD, MM, and Logistics Applications Support Team Lead

Duration: 2/1997 - 3/2000

Schlumberger: Industry: Oil and Gas Technology Drilling - Houston, Tx

. Managed North America Support and Configuration

. Functionally supervised analysts and consultants assigned to my

group and assisted with resolution for related Perform internal

audit control reviews and reported independent recommendations to

management.

. Participated in identifying business reorganization process and the

system release upgrade process.

. Coached and assisted team members in project methodology and issue

resolution.

. Ensured project plans and status reports where updated on a weekly

basis.

. Acted as liaison with the other Teams to ensure that schedules met

requirements for the support of Order Management and Logistics

team.

EDUCATION & ADDITIONAL QUALIFICATIONS

Computer Science Degree, Northwestern State University, Natchitoches,

Louisiana

SAP IS-Retail Academy:

IRT100 (Processes in Retail), IRT310(Retail Master Data),

IRT320(Pricing and Promotions), IRT330(Requirements Planning and

Buying), IRT340(Retail Supply Chain Execution), IRT350(MAP-Merchandise

Assortment Planning), IRT360(Store Connection POS), IRT370(Retail

Store),W26POA (POS Data Management)

SAP Sales to Cash:

LO150 (Customer Order Management), LO605 (Sales), LO615 (Billing),

LO610 (Shipping), SAP/20 (R/3 Overview), CA210 (EDI/ALE), and Credit

Management

American Management Association (AMA):

IS Project Management, Effective Technical Writing, and Presentation

Skills

Other Management Training

Global Leadership Development Program

Contact this candidate