Customer Service Sales

Jameel Barreto

**** *** ***** ***, *** Port Richey FL 34653

Mobile 727-***-****

E-Mail: *********@*****.***

Seeking a competitive Management position in a managerial related field, within an established

organization where my leadership, skills, professionalism and experience will be utilized.

Contribute and exceed to the organizations standards and performance.

Qualifications:

Computer skills: Microsoft Office, Word, PowerPoint, Excel

Accounting skills: Staff, Inventory, and Monthly Budgeting

Excellent interpersonal and communications skills

Public Speaking and meeting facilitation

Passion for service is second to none

Train and manage staff

Engineering knowledge and ability

Marketing Specialist

Education:

Brooke Point H.S, Stafford VA, 2001-2005 (Honors) Graduated Advanced Academic Diploma

Liberty University Lynchburg, VA 2005-2006 General Studies

University at Virginia Wise, Wise, Virginia 2006-2007 General Studies

Hillsborough Community College, 2007 Tampa, FL Architectural Design

The Recording Connection, Baltimore, MD 2012-2013 Audio Engineering (Graduated 2013)

Professional Experience:

Air Force Base Exchange Ft. Meade,( Sales Associate/ Customer Service Representative) Ft.

Meade, Maryland

10/2012-Present

• Display quality customer service for Military Personnel.

• Operate cash register.

• Manage and stock inventory.

Amica Insurance, (Associate Account Representative) Tampa, Florida

5/2012-9/2012

• Demonstrate excellence in customer service at all times.

• Help clients with sales in each phase of insurance.

• Give clients the best knowledge for billing and accounting services.

• Coordinating coverage for new and existing clients.

• Counseling clients for the best coverage that suits their needs.

Model Productions, Independent Contractor/Event Coordinator/Director/Accountant/Manager

Call Center Employees) Florida, Arizona 6/ 2008 -9/2011

• Demonstrate functionality to users where each application tool is located on the portal.

Top Sales Director exceeding quarterly expectations exceeding company’s expectations.

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Provide training to call center employees focusing on leads for potential clients.

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Over 80 percent of positive feedback from clients.

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Event coordinator working directly with Mall Managers to set-up stages, contestants

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leads, photos and appointments.

Interview and hire new interns at each mall event.

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Manage the set-up and tear down of $100,000 worth of stage equipment to include

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televisions, sound board and recording equipment at all times at mall locations.

Facilitate communications between President of Model Productions and Mall Marketing

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Managers for contract signing at each event (over 30 events).

Manage 300-500 contestants providing all services, handle all customer problems,

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scheduling and payments to the corporate office.

Responsible for receiving, holding and depositing company cash and running credit

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terminal.

Inventory management to keep items such as paper stock, advertisement flyers,

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advertisement paperwork, setup equipment, etc….

Provide and reporting company metrics to company leaders with weekly reports of sales,

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progress and goals.

Manage marketing lead collection, stands to generate the most leads used to produce each

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event installing and daily maintenance of stands.

Recognized performance and set the standards grossing an average of $8k-10k weekly for

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company.

T-Mobile Sales Manager, Tampa, FL

8/2007-6/2008

• Manage a Call Center Telemarketing office to generate appointments and new sales

opportunities.

• Exceed monthly sales, renewal, and churn target goals by 50%.

• Welcome customers to T-Mobile and review service agreement, answer questions

regarding service, and probe for additional business.

• Sustain monthly call goals as program determines.

• Complete customer account maintenance resulting from account reviews.

• Provide account analysis by determining and offering renewal incentives.

• Monitor and resolve issues submitted to Business center e-mail box.

• Partner with Business Care to assist in resolving service escalations for renewal account

base.

• Assigned special projects as determined by management

• Responsible for identifying the needs of a client company and its customers to create both

short and long term goals for the company that maximize its revenue and presence within

its industry.

• Help customers connect with the people who matter most in their busy lives through the

ability to listen carefully and actively communicate service charges.

Contact this candidate