Technician Training

William R. Jackson Jr. Date: */****

Position: Video Teleconference Technician US Citizen: Yes

TECHNICAL SKILLS SUMMARY

Provided telecommunication support for the U.S military for the past 24 years.

Office management-16 years

Safeguarding Classified Systems, Material-24 years

Secure/Non-Secure Video Teleconferencing System Installation, Operation, and Maintainence-16

years

SIPRNET-14 years

EDUCATION

Associates degree in Communications with a Minor in Electronics

16 June 1995, Harrington University, London England

Graduate of William Blount H.S. 1986, Maryville, Tn

CERTIFICATIONS/Licenses

POLYCOM Tech Maint/Amin Ops/Web Comm/Path Navigator Certificates

19 APR 07 DVS/DISN/DISA Non-Resident Phase Certificate

Aug. 2000 VC Wizard/Merlin Scheduling Course Certificate 40 Hours

July 2000 Advanced Montage Technical Training Certificate 16 Hours

Power Point Applications Course Certificate 40 Hours

Primary Leadership Development Course Certificate 4 Weeks

Advanced Individual Training (Communications) Certificate 12 Weeks

AMX/Crestron Continuous Training 3 Years

KIV-7 Continuous Training 12 Years

KIV-7M Certificate

Pair Gain Modem Continuous Training 12 Years

PicturTel/POLYCOM/TANDBERG Continuous Training 12 Years

Accord System Continuous Training 2 Years

Gaetner System Continuous Training 2 Years

Jupiter System Continuous Training 2 Years

MGC 50/100 Continuous Training 6 Years

Aethra Continuous Training 3 Years

IP Continuous Training 4 Years

ADTRAN ISU 512 IDSN MODEM Continuous Training 12 Years

EXPIERENCE:

Chenega Ft. Sill Army Medical Center, Oklahoma Oct 2012-Present

Currently providing VTC support for the US Army Medical Command at Ft. Sill Oklahoma.

I am thorough when performing work and conscientious about attending to detail. I express

information to individuals or groups effectively, taking into account the audience and nature of the

information (for example, technical, sensitive, controversial); makes clear and convincing oral

presentations; listens to others, attends to nonverbal cues, and responds appropriately. I identify

the problem; determine accuracy and relevance of information. I use sound judgment to generate

and evaluate alternatives, and make recommendations. I work with clients and customers and

individuals who use or receive the services or products that their work unit produces to assess

their needs, provide information or assistance, resolve their problems, or satisfy their

expectations.

TCS(Telecommunication Systems) Camp Leatherneck, Afghanistan Feb 2011-

Sep 2012

Provided support as the II MEF VTC Engineer. I provide Operator/Maintainer, Technical, Scheduling, and

troubleshooting support. We use TANDBERG 1000, 1700, and 6000 VTC systems as well as POLYCOM

systems. We utilize H.323 protocols on both the SIPR and NATO Secret networks. I also work and

coordinate with our local and distant end VTC bridges around the DoD world to make our connections

happen, depending on the need of the command. I also install, troubleshoot, and provide call in helpdesk

support for this command and beyond.

DISA/DVSG HUB Atlanta Ga./Columbus Ohio May 2010-Jan 2011

I worked as a DISA VTC HUB Technician providing Video Conference support for all the armed forces

worldwide. I performed manual call setups and reconfiguration on Digital Access Control System

(DCCS), MCU and Inverse Multiplexer (IMUX) as necessary. I have experience with control systems

such as AMX and Crestron.

I have a manufacturers certification with Polycom’s Path Navigator and Web Commander

I have a working knowledge of ISDN network infrastructure technologies.

I assist in video conference reservations and video conference call setups.

I provide general video conference call support with end users.

I have an understanding of Cryptographic equipment, i.e., KIV-7M, KIV-7, KG-194.4

CDC Insight Global, Atlanta Ga. Jan 2010-July 2010

I worked for the CDC as their AV Technician, Assigned to (DEO) Division of Emergency Operations. I

functioned as an Emergency Communications Specialist, responsible for audiovisual/communication

system activities. I provided technical and professional support for VTC, AV, and VI operations and

maintenance, using TANDBERG and CISCO equipment. I use technical expertise to analyze, diagnose,

and report or correct complex technical problems. I provide this support for the CDC, NCHM, COTPER,

commercial and other organizations programs and mission. I provide the knowledge of audio-visual

equipment techniques in meetings, conferences, presentations, training or command and control functions

to be transmitted.

DRS Technologies MNFI Baghdad, Iraq Jan 2007-Oct. 2009

Was assigned to MNFI (IZ) CIS VTC HUB supporting the Coalition Forces as their Video Teleconference

Technician. I provided system hardware and software support and sustainment of all VTC suites;

Polycom, Tandberg and Aretha VTC utilized by the MNF-I and MNC-I commands. I was r esponsible for

the operation of a variety of complex electronic communication equipment and devices that is part of the

overall Defense Systems Network (DISN) environment, using IP, Microwave, ISDN and Satellite

connectivity . I provided hands on experience of the configuration and administration of all the VTC

suites currently in use, which include Microsoft Share Point server and Active Directory, identifying and

resolving hardware and software malfunctions, implementing software updates and security and/or

operating system patches/updates and other system administration functions as well as interaction with

local and enterprise help desk and trouble ticket systems, and reachback technical support/development

engineers. I Performed technical tasks consisting of system integration, diagnostic testing and repair,

calibration, installation, configuration, operation and upgrade of sensitive, unique, complex, one-of-a-

kind, classified, compartmented, US command, control, communications, computer and intelligence (C4I)

systems consisting of VTC-oriented Collateral C2 systems, various one-of-a-kind classified systems such

as SIPRNET in support of the US Military Mission in Iraq.

ITT SYSTEMS Saudi Arabia/ARCENT, Doha Qatar Aug 2005-Jan 2007

Supported US coalition forces at Eskan Village, Saudi Arabia as their Lead VTC Technician by operating,

maintaining, scheduling and troubleshooting their VTC suite and equipment. I p rovided system hardware

and software support and sustainment of the VTC suite. I provided hands on experience of the

configuration and administration of the VTC suite currently in use, which included Microsoft Share Point

server and Active Directory, identifying and resolving hardware and software malfunctions, implementing

software updates and security and/or operating system patches/updates and other system administration

functions as well as interaction with local and enterprise help desk and trouble ticket systems, and

reachback technical support/development engineers . I also worked as a backup Help Desk technician at

this location too. I also maintained and setup the commands conference room with AV support, slide show

presentations, and cleanliness. The conference room seated 20 people. From Aug 2005 to June 2006, I

worked as the Lead VTC technician giving the same VTC support for the ARCENT command, Camp

Asaliyah, Doha Qatar.

MC DEAN V CORPS Heidelberg, Germany Jan 2005-June 2005

Supported the V CORPS command and its subordinate units, as their VTC Technician, by operating,

maintaining, and scheduling VTC’s. Responsible for 4 VTC suites in the V CORPS command. I provided

system hardware and software support and sustainment of the VTC suites. I provided hands on experience

of the configuration and administration of the VTC suites currently in use, which included Microsoft

Share Point server and Active Directory, identifying and resolving hardware and software malfunctions,

implementing software updates and security and/or operating system patches/updates and other system

administration functions as well as interaction with local and enterprise help desk and trouble ticket

systems, and reachback technical support/development engineers . I also maintained and setup the

commands conference rooms with AV support, slide show presentations, and cleanliness. The conference

rooms seated from 10 to 50 people. Also as the V Corp VTC scheduler, I scheduled VTC’s with DVS on a

daily basis.

General Dynamics MNFI Baghdad, Iraq Jan 2004-N0V 2004

Assigned to the MNFI-C6 as their VTC technican. I was responsible for the operation of a variety of

complex electronic communication equipment and devices that is part of the overall Defense Systems

Network (DISN) environment. Operated and maintained the Aethra CODEC system. Perform technical

tasks consisting of system integration, diagnostic testing and repair, calibration, installation,

configuration, operation and upgrade of sensitive, unique, complex, one-of-a-kind, classified,

compartmented, US command, control, communications, computer and intelligence (C4I) systems

consisting of VTC- oriented Collateral C2 systems, various one-of-a-kind classified systems such as

SIPRNET in support of the US Military Mission. Utilized VOIP as needed or necessary.

Insured the surety of the systems and materials and performed the technical encryption by installation,

operation, configuration, synchronization diagnostic testing and repair of sensitive, complex, US-only

encryption devices consisting of KG-94A/194A and KIV-7/19. Performed the complex technical tasks

associated with the above C4I systems with minimal guidance and technical oversight. Provided technical

support to US military forces and US government contract civilians in the setup and operation of their C4I

systems. Maintain an expertise in military operations and procedures associated with the use and

employment of the C4I systems. Participate in training with the US military forces, in uniform as

required, in preparation for contingency operations and other deployments. TESA approved April 2004 to

Nov 2004

ITT Systems, Heidelberg/Kaiserslautern Ger. /Riyadh Saudi Arabia June 1999 to Dec 2003

Served as the lead VTC tech, in Saudi Arabia, to which I had trained and supervised 3 personnel in our

VTC suite. Responsible for the operation of a variety of complex electronic communication equipment

and devices that is part of the overall Defense Systems Network (DISN) environment. Specific examples

are unique US PictureTel VTC equipment, Video Servers, AN/FCC-98, AN/FCC-99, AN/FCC-100

multiplexers, Inverse Multiplexers, (KIV-7) Unique US Only cryptographic devices, Pair Gain Modems

and other line conditioning equipment, patch panels, and intermediate distribution frames. Responsible

for the installation and operation of studio and desktop VTC equipment. Used state of the art test,

measurement and diagnostic equipment. Performed complex technical end-to-end testing on VTC C2

circuits. Analyzed test data to insure compliance with specifications for acceptance into the DISN.

Performed complicated re-engineering of VTC circuits to effect integration and/or restoral into the VTC

network. Performed complicated repair of VTC circuits, which failed to meet the US military installation

specifications through systematic troubleshooting, testing, re-engineering and re-testing. Provided

contingency support to deployed forces by interfacing tactically deployed VTC systems and circuits into

the DISN. Performed remote network management functions utilizing proprietary software to resolve

operational problems. Intimately familiar with DoD mission, structure and doctrine and its relationship to

command and control communications requirements in the DISN. Intimately familiar with Unique US

Only Crypto (COMSEC) procedures and its equipment. Maintained and operated DOS and Windows

based computer systems; proficient in the following software operating systems and application

programs: Windows 95/98, Ms Word, and MSPowerPoint. TESA approved June 1999 to June 2001.

United States Army, 21st TSC, Kaiserslautern Ger. Sep. 1997 to June 1999 Video

Telecommunications Specialist/Communications Specialist

As a soldier in the US Army and my units VTC Technician, I Operated telecommunications equipment to

establish dedicated and switched video-teleconference non-secure and secure conference calls.

Troubleshot video network problems and recommended or executed corrective action as indicated.

Maintained system status and troubles in the Remedy system. Operated Type I Unique US Only

Encryption devices and COMSEC to support classified video teleconferencing. Provided Government

User support to video conference call setups, and troubleshooting. Operated, maintained, and installed

Montage Multi-point Servers, Live Scheduler software, Inverse multiplexers, encryption devices and

high-speed modems. Responsible for monitoring in progress conferences and effecting corrective actions

for problems. Responsible for installing, testing and troubleshooting a variety of circuits, to include Video

Teleconferencing, High and Low Speed Data, Secure Intranet Package Routers. Received training for 3

months as a Video Teleconference Technician and Coordinator, which includes operating and loading KG-

194, KG-84 (KIV-7) Unique US Only cryptographic devices. Set up and connect IMUX (Inverse

Multiplexer) and ISDN terminal adapter equipment. Operated and Maintained Audio/Video equipment for

General functions. Installed field wire and cabling to intra connect tactical communications and secured

SINGARS radio systems as required. Set up and Maintained units cellular phones, and cable T.V.

Maintained and operated DOS and Windows based computer systems; proficient in the following

software operating systems and application programs: Windows95/98, MSWord, and MSPowerPoint.

United States Army Ft. Gordon, Hood, Germany May 1989 to Sep 1997

Communications Specialist

Responsible for the operation and maintenance of a variety of complex electronic equipment and devices

that is part of the overall Defense Information System Network (DISN) environment. Specific examples

are TTC-41 Tactical Switchboards, patch panels, SINGARS radios and its secure equipment, and

intermediate distribution frames. Operated, maintained, and installed SINGARS radios company wide.

Using state of the art test, measurement and diagnostic equipment. Performed complex technical end-to-

end testing on C2 circuits. Analyzed test data to insure compliance with specifications for acceptance into

the DISN. Performed complicated re-engineering of communications circuits, which failed to meet the

US military installation specifications through systematic troubleshooting, testing, re-engineering and re-

testing. Provided contingency support to deployed forces by interfacing tactically deployed

communications systems and circuits into the DISN. Intimately familiar with DoD mission, structure and

doctrine and its relationship to command and control communication requirements in the DISN.

Intimately familiar with Unique US Only Crypto (COMSEC) procedures and its equipment. Intimately

familiar with DoD mission, structure and doctrine and its relationship to command and control

communication requirements in the DISN. Served during the Desert Storm campaign for 6 months,

providing communication support. Served in the Hungary, during the IFOR campaign for 9 months,

providing communication support. Provided contingency support to deployed forces by interfacing

tactically deployed communications systems and circuits into the DISN. Installed, operated, and

maintained secure SINGARS radios and other ground tactical communications equipment/systems.

operated and keyed all unit maintained Unique US Only COMSEC and CCI equipment. Installed field

phones as required. Supervised three communications specialist for over two years.

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