Quality Assurance Management

Dwight J. Tolbert

561-***-**** *****-* Sag Harbor Court Wellington, Fl. 33414 ***********@*****.***

Senior Regional Technology Trainer Assistant Vice President

Recognized throughout my career for committed to high level productivity, significantly increasing revenue

and operational efficiency. Solid organizational, time management & communication (oral and verbal)

skills.Adept at bridging and cultivating relationships. Problem solving performance gaps by developing

simple and compelling process solutions. Increased Financial Advisors productivity and efficiency by 18%

through my training processes. Excel in a fast pace environment where adapting to change is a constant.

Seeking a Supervisor/Management position.

.

Key Strengths

Budgeting

Presenter/Trainer Risk Management

Client Needs Project Coordination

Assessment

Developed/Designed Quality Assurance

Asset Allocation Product Training

Training Manuals

MS PowerPoint Financial

MS Word/Excel Management

Cost Reduction

Process Analysis

Highlights of Qualifications

Openly identify issues and processes to make timely changes. People Management skills by

identifying employee strengths and weaknesses. Provide attainable goals to increase

productivity.

The ability to make quick decisions even with incomplete information; avoid over-analyzing

Information.

Set aggressive goals for self and others; maintain focus on achieving desired results. Managed

support staff, prepared training schedules and assigned specific duties. Focused to never get

sidetracked when priorities change.

Maintained in-depth knowledge of product changes and initiatives. Willingness to share expertise

proactively.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with

members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those

personnel processes.

Encourage the best talent and continuously provides development opportunities; accurately

assess strengths and development needs.

Inquire for timely and ongoing feedback for productivity and efficiency enhancements from

Management.

Effective decision maker utilizing appropriate level of analysis.

Professional Profile

Senior Regional Technology Trainer Assistant Vice President Citi Smith Barney Inc. Coral Gables FL

02/96 - 12/08

Honors

Certificate of Recognition for 10 Years Dedicated Professional Client Servicel Employee of the Month 7X

Education

BS/Business Administration State University of New York at Albany Albany, New York

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