Quality Manager
Resume:
Gordon K. Yetter **** Notre Dame Drive, Bonne Terra, MO 63628
573-***-**** E-mail –*********@*****.***
Management:
Eighteen years of progressive experience and responsibility with documented success in the areas of
management at various organizational levels
Able to create a workable schedule to meet deadlines efficiently and timely
Major strengths in planning, problem solving and communication
Highly imaginative with many innovative ideas.
Excel at directing a cohesive staff in the successful attainment of objectives
Able to develop, facilitate and coordinate Total Quality Management (TQM) and Six Sigma
methodologies
Production experience in Steel Fabrication, Welding, Break Press operation Power Coating and Laser
Cutting. Either as manufacturing or as auditing as a supplier.
Organizational Development Strategic Planning
* Establishment and analysis of key process metrics to prioritize corrective action efforts.
• Administer Supplier Score Card, ISO Auditing internal/supplier, familiar with ISO/TS 16949 AS 9100
• Measurement Systems Analysis (MSA), GR&R studies and parallel inspection methods. 8 D, 5 whys and
CAR’s, and SCAR’s. PPAP and APQP experience
• Determine process capabilities of Critical to Quality (CTQ) characteristics through various process output
analyses.
• Assist in determining and verify implementation of required process improvements, FMEA's, effective
control plans,
• Provide superior customer service and build strong working customer relations
• Maintain database from all Suppliers in order to coordinate an effective preventive maintenance program.
*Build strong working relationships with diverse working units, both union and non-union production
*Supervise training development teams and managed projects and resource budgets.
* Managed environmental/health, and safety of the plant operations
* A strong background in machining
Capabilities
* Drives continuous improvements in safety, quality, delivery, and cost.
* Evaluates production and quality problems and takes necessary steps to correct or
Improve.
* Solves process problems in machining and assembly department.
* Analyzes and plans work force utilization, space requirements, and work flow, and
Designs layout of equipment and workspace for maximum efficiency.
* Leading lean manufacturing initiatives, TPS (Toyota Production System), 6 Sigma, PPAP.
* Hands-on leadership for improvement activities and maintenance of key performance
Indicators
Experience
SEMCO PLASTICS INC, St. Louis, MO
Director of Quality 12/12 to present
Overall responsibility for quality systems and procedures, which support continuous improvement. Directed
the implementation of capability studies, design of experiments, control charts, etc. Daily involvement in
product and process standards and recommendation of corrective action as appropriate. Overall responsibility
to ensure that the quality policy is communicated and understood by all levels of the
organization. Development and lead in training all employees in quality concepts and in the use of statistical
tools. Also responsible for developing and maintaining positive customer relationships and develop and
administer systems witch ensure resolution of complaints; this includes documenting and communicating
corrective actions. Met with customers to discuss product, process and system technology. Managed all PPAP
submissions for tier II clients and others.
Leonhard Manufacturing Inc., Hanover, PA
Quality Control Manager 10/11 TO 12/12
Manage budget, costs and expenditures within the Quality function and applicable functional support
requirements. Lead and drive Productivity initiative.
Design, implement and document procedures and methodology for process control, improvement adherence
and control for all phases of internal production and external supply chain processes.
Establish and implement applicable measurements / metrics for monitoring system effectiveness and to
enable managers/employees to make sound product quality decisions.
Led effort to define and train employees on tools to perform root-cause analysis and problem solving to
identify root cause and effective corrective actions/process improvements.
Establish collection and analysis systems of statistical data to predict trends that will affect improvement of
product quality.
Analyze customers’ product specifications to establish efficient, cost-effective requirements for ease of
manufacture and reproducibility.
Develop quality-planning methods for all product lines.
Develop process certification standards and assist in process certification.
Monitor supplier performance and establish criteria and rating system for critical vendors.
Review customer purchase orders, contracts and change requests and ensures that the necessary criteria and
provisions are included in quality and process plans.
Interact with customers to identify opportunities to improve quality and establish feedback with
manufacturing and development personnel.
Review suppliers purchase orders and establish supplier quality requirements.
Responsible for the coordination of internal and external quality audits.
Interface with supplier and customer quality representatives concerning problems with quality control and
assure that effective corrective action is implemented, as well as all other reasonable duties, as assigned.
Validates quality processes by establishing product specifications and quality attributes; measuring
production; documenting evidence; determining operational and performance qualification; writing and
updating quality assurance procedures.
Maintains and improves product quality by completing product, company, system, compliance, and
surveillance audits; investigating customer complaints; collaborating with other members of management to
develop new product and engineering designs, and manufacturing and training methods.
Directs daily Quality staff functions such as inspection, QE, MRB, Certification, and Process Control
to support production
Goodyear Tire and Rubber Company – Topeka, Kansas
Area Production Manager 2007 - 2011
Planning, organize and direct functions concerning production. I supervise and manage union hourly
employees; train and motivate associates to gain efficiency with respect to maximum productivity and
superior quality; schedule and coordinate team meetings to accomplish departmental goals and
objectives; ensure that all regulations and company policies are followed to create a safe and clean
work environment; maintain positive and constructive reinforcement; and review the individual work
records, safety, quality workmanship, attendance and production.
Spec Plating, Inc. Lenexa, KS – 2005 - 2006
Plant Manager –
Managed the daily operations of a diverse plating production plant. This included Quality Assurance, waste
management, safety, maintenance, production plating (nickel, silver copper, gold, hard anodize, chromate,
and passive), the day to day financial budget, invoicing, expediting, incoming and shipping. Also maintained
ISO 9001:2000, Napcap, Rockwell and B/E Aerospace quality compliance and certifications. Worked with
and developed strong working relationships with clients plus assisted them to assure both a quality product
and compliance to various sub-straight finishing specifications. This along with developing and training staff
members, to assure faster turn around times, low re-work, that increased customer satisfaction and a quality
product while improving profits.
Highland Community College 2002 to August of 2005 then as an adjunct instructor
Business and Economics instructor – subjects taught include Principles of Management,
Macro/Microeconomics, Marketing, Strategic Communications, Finance, and
Introduction to Business. (Serving on the AQIP, Marketing/PR, and Advisors committee)
and serve as a student advisor Filled in for an instructor who was called to duty to serve
in Iraq.
Andrew Corporation – Burlington, Kansas
Quality Manager – 2000- 2002 plant & division closed operations (telecommunications industry)
Manage the daily operations of the Quality Department, preformed P-FMEA, and SPC, Gauge R&R, DOE,
Capability Studies, and control plans, process control concepts, cause and effect analysis. Developed and
documented procedures, work instructions, process mapping, quality specifications, and inspection plans (All
documents complied with customer requirements and internal needs that include compliance to ISO 9000 and
TL9000). Performed root cause analysis (8D’s), proposing corrective actions and drove corrective and
preventive action implementation. Set up processes to collect, compile, analyze, and present inspection data.
Maintained a calibration system for inspection, measuring and test equipment. Developed supplier
certification and internal/external audit programs and worked closely with customers. Developed and
presented safety training programs (Telecommunication company)
Industrial Chrome Inc.,
Quality/Safety/Regulatory Managing Engineer 1995- 2000
Accomplished and achieved the development, implementation, and maintaining J. I. Case Tractor Supplier
approval under ISO 9002 quality Standards and ISO 9002 certification. Duties include providing daily
direction to inspectors/auditors, assisting in orientation and training personnel, and developing quality
procedures and work instructions. I also support the fabrication operation in continuous improvement through
problem solving, implementation of corrective actions, facilitation of quality committees and follow-up.
Developed and presented numerous safety training programs. This was a machining and plating organization.
Professional Affiliations:
ASQ (American Society of Quality)
Related Course Work/Professional Training:
American Society of Quality – “Certified Quality Manager”, attended nine diverse Environmental and
Business Courses/seminars. AQIP Training in Quality for higher education, Academic Advisor training, and
IQ web training
Other Activities:
Friends University Topeka Kansas 1998 to 2003
Adjunct Professor (Primary instructor) for the Organization Management and Leadership
B.S program
Past member of Topeka Township Council & Topeka/Tecumseh Fire District governing board (2002-2005)
Certified Examiner for Kansas Award for Excellence 1997, 1998 & 2001 (Bald ridge Award criteria)
Education:
Friends University Wichita, KS.
Bachelor of Science Quality Management
Baker University Baldwin, KS.
Master of Science in Management GPA 3.92
Villanova University Philadelphia, PA
Six Sigma/lean Certification
References
Robert Reavis
Dean for Outreach Education
Allen Community County Collage – Burlingame Campus
Burlingame, Kansas 66413
*******@*******.***
David Riese
President
Highland Community College
Highland, Kansas 66035
******@*********.**
Mike Adams
Firestop Solutions Inc.
188 Doe Run Road
Manheim, PA. 17545
*****@*****************.***
Greg Puderbaugh – Production Specialist
Goodyear Tire and Rubber Corp.
2000 NW 24 Hwy
Topeka, KS 66618
Contact this candidate