Customer Service Sales

SHEA TIMOTHY REAGAN

Personable, Divergent Thinker, Motivated, Professional, Creative &

Analytical

**** ***** *****, ******, **, 34104

239-***-****, 239-***-**** (H), 239-***-**** (fax)

************@*****.***

EDUCATIONAL & SPECIALTY SKILLS

Spring 2008 University of South Florida, Tampa, FL

B.A. Communications

Communications Major with an emphasis in business ethics,

organizational communication, public speaking, human

persuasion, team building, effective communication and

group projects

Computer Skills

Proficient in Microsoft Word and Internet literate

PROFESSIONAL EXPERIENCE

2012 -- Current Sports Authority Naples, Fl

Sales Associate

Specialized in knowledge of all fitness equipment and team

sport apparel

Delivered exceptional customer service, and proved to be

both productive and consistent

Responsible for both opening and closing sales floor when

required

Recognized on several occasions for being the top grossing

sales person per hour in the store for the week - and also

the top sales person in the district

2009 - 2012 Waldorf Astoria Naples, Naples, FL

Pool Supervisor

Maintain the integrity of company brand standards in

regard to product and service to all resort

Guests and other team members

Supervise pool staff to ensure each team member delivers

genuine, quality service in all resort aspects to each

guest and anticipate needs

Ensure each guest is treated as a VIP, and given a

memorable experience - creating a desire to return to the

height of luxury

Train and evaluate new and existing team members

Maintain inventory on retail merchandise in Waldorf Towel

Cabana

Take all Poolside Cabana reservations from guests via on

site, phone, and e-mail request

Oversee and monitor daily set-up and break-down of all pool

areas on property, including Poolside Cabanas

Supervise "Waldorf Kid's Club", and delegate all

appropriate duties to the Kid's Club Concierge

Communicate with Management, Front Desk staff, Culinary,

and Food and Beverage Departments to satisfy all guests'

requests and needs

Manage Waldorf Kid's activities daily. Events include, but

not limited to, watermelon eating contests, tie-dye t-shirt

making, sand art and picture frame crafts, ice cream

socials, and much more

2008 - 2009 Monster Motors Advertising Inc, Naples, FL

Director of Sales

Oversee Sales, Marketing, and Public Relations

Develop online content strategy

Social media implementation

Relationship building with both new and existing accounts

Provide outstanding customer service to both new and

existing customers

2006 - 2008 Paradise Lounge & Nightclub, Tampa, FL

Bar Manager

Supervise bar staff

Provide superior customer service

Monitored all bar activity

Maintain the highest level of guest satisfaction

Assist staff with daily duties

Train incoming team members

2003 - 2006 Banana Joe's Nightclub at Channelside, Tampa, FL

Barback Manager

Supervise team members in high volume, multi venue

nightclub

Provide leadership

Ensure the delivery of quality service to all guests and

staff

Train new employees, as well as monitor their progress

Communicate all responsibilities, regulations,

& expectations to staff members

Conduct performance evaluations of staff for management

review

2000 - 2006 Five Star Pizza, Temple Terrace, FL

Assistant Manager

Provide professionalized service to customers while

maintaining a high quality product

Train incoming restaurant staff members

Manage scheduling, inventory & food ordering

Guarantee all customers and guests are given first class

treatment and service

AWARDS AND ACHIEVEMENTS

2010 - Received "Employee of the Quarter" Award for Fourth Quarter of the

Year

2011 - Recognized and Awarded by Executive Committee as the Employee who

best exemplifies the Spirit of "Passion"

COMMUNITY INVOLVEMENT

Member of University of South Florida Communication Council

Volunteer Assistant Coach / Pitching Coach for Greater Naples Little

League; Naples, FL, 1997-2003

Volunteer Little League Coach for Temple Terrace Little League; Tampa, Fl,

2003-2007

American Red Cross Certified First Aid and CPR

References Available Upon Request

Contact this candidate