Customer Service Quality

Shelly L. Snow

425-***-****

*********@*****.***

Summary of skills

• Extensive customer service experience

• Collection Experience

• Many different aspect of Customer Service

• Experience in measuring customer service quality, work accuracy, and compliance.

Employment History

Reservationist

First Transit, Seattle, WA March 2011-June 2012

Shawna Quigley 206-***-****

• Handled calls from disabled or elderly clients

• Set appointments for transport to appointments, shopping, ect.

• Updated demographics, mobility aids

• Insured having correct address to and from destinations

• Relating information of rides already booked

• Noting companions, equipment, and bags

• Complying with Metro regulations

Front Office/Medical Records

Molina Healthcare, Everett, WA July 2010-Sept 2010

Andy Machin 425-***-****

• Taking patient calls, messages, cancelling and setting appointments

• Pulling patient charts for Dr. and Nurse review or appointments

• Faxing documents to pharmacies, record requests

• Opening daily batch to record codes from Dr. visits

• Checking in patients, verifying demographics, and insurance information

• Worked with Med3000, Provider1, and EPortal to carry out duties

*This position was temporary*

Switchboard Operator

Minor and James Medical PLLC, Seattle, WA Oct 2007-April 2009

Chris Wisnoski 206-***-****

• Taking calls and transferring patients to appropriate department

• Giving directions to the clinic

• Relating Dr’s NPI and UPIN numbers

• Relating other information such as addresses, fax, phone numbers, and how to access medical release forms

• Put together daily and weekend on call lists

Quality Call Assessor

Hyper Quality Inc. Seattle, WA April 2007-Oct 2007

Traci Running 206-***-****

• Finding assigned calls, scripts, pricing matrix, and quality forms on the network

• Listening to audio files

• Scoring call for quality

• Saving work to several different files

• Accounting for time spent on calibrations with clients, training sessions, quality screening, and meeting daily quota’s

Financial Services Representative

Alltel Communications, Seattle, WA July 2006-April 2007

Employment Verification 501-***-**** (e0119098)

• Handling customer accounts, taking payments, notating, restoring service

• Advising how payments can be made

• Making payment arrangements

• Deescalating upset customers

• Moved between four different programs and company intranet for information.

• Updating demographics

Education

GED from Everett Community College 2004

Contact this candidate