Customer Service Administrative Assistant
Resume:
Victoria New
Coralville, IA 52241
******@*****.***
OBJECTIVE
Seeking an energetic, professional business environment that will allow m e to apply skills learned through education and experience in
psychology, business administration, and human relations.
EMPLOYMENT
October 2012 – Present
Administrative Assistant, Lantz-Boggio Architects, Greenwood Village, CO
Filling role of Office Manager/ Executive Assistant during interim period between hires (January 2013-Present)
Manage scheduling of all internal and out of office meetings, correspondence, travel, expense reports, conference calls
and calendar management
Arrange orientation, space, and supplies for new hires
Answer all incoming calls and transfer appropriately
General administrative duties including filing, invoicing, billing, consolidate credit card statements, editing and revising
documents
Maintain vendor relationships
Maintain office equipment and office supplies
Assist the Marketing, Accounting and Interior Design departments
Develop and distribute m eeting minutes
Compose AIA contracts and proposals
Create and implement new office documents and processes
July 2009 – July 2012
Parking Coordinator, University of Iowa, Iowa City, IA
Supervised 100+ cashiers
Responsible for driving company van
Responsible for counting money and bank deposits
Employee training
Customer service and problem solving related to parking issues
Data entry
Running Financial Reports
Revising Schedules
November 2008 – July 2009
Parking Cashier, University of Iowa, Iowa City, IA
Responsible for collecting parking fees
Responsible for closing and opening cash register
Customer service
Research Assistant, University of Iowa Spatial Perception & M emory Lab, Iowa City, IA December 2011- August 2012
Recruiting and Scheduling of Test Participants
Running programmed experiments using structured test procedures
Data entry and relevant research
Administrative duties including processing consent forms, filing, photocopying, organization of newsletters, mailing, etc.
Presenting projects
Social and Behavioral IRB-02 Certification
May 2008 – November 2008
Caterer, University of Iowa, Iowa City
Cater events including University and Alumni functions, weddings, etc.
Sales Associate, JC Penney, Portland, M E & Coralville, IA Holiday 2007 & Summer 2009
Sales Associate, duties including promoting m erchandise and credit accounts, providing excellent customer service, arranging displays,
telephone customer service, and customer purchase transactions involving cash, debit and credit cards.
Waitress/ Hostess, Buford’s Steakhouse and BBQ, Fort Dodge, IA December 2005- September 2008
Seating, order placement, serving, cashier duties
Trained new employees
Managed large events for holidays and special occasions
Restaurant opening and closing activities
EDUCATION
University of Iowa, Iowa City, Iowa Bachelor of Arts May 2012
Major: Psychology
Minors: Business Administration and Human Relations
Fort Dodge Senior High, Fort Dodge, Iowa High School Diploma May 2007
VOLUNTEER WORK
After School Volunteer, Iowa Children’s Museum, Coralville, IA August 2011 – December 2011
Responsibility for 25+ children at Roosevelt Elementary School coordinating, developing, and assisting in engaging activities, and
promotion of educational skills and concepts.
May 2011 – August 2011
Patient Escort Volunteer, Mercy Hospital, Iowa City, IA
Escort patients within the hospital, assist with admissions and dismissals, and transportation of laboratory samples to and from hospital
departments.
SKILLS
Notary Public
Proficient with Microsoft Office Suite
Beginner with Creative Suite 6
Accurate accounting skills handling cash and credit transactions
Hardworking, dependable, trustworthy and sensible
Fast, enthusiastic learner with a Friendly Customer Service Attitude
Contact this candidate