Customer Service Human Resources

Safiyyah N. Lawson **** Calton Lane ( Charlotte, NC

( mobile: 908-***-****

********@*****.***

Human Resources CAREER PROFILE

Seeking to secure a responsible career opportunity, where I can fully

utilize my training, human resource and management skills, while making a

significant contribution to the success of my employer.

Core Knowledge & Skill Areas:

Microsoft Word ADP/HRB, EZ Labor, People Presentation Skills

Soft

Microsoft Excel Kronos Communication

Microsoft Power Point SAP Customer Service

Microsoft Outlook Administrative Strong Analytical Skills

Microsoft Publisher Coordinating Skills Project Management

Professional Hilton Woodbridge Hotel, Iselin, NJ (Laid-Off)

Experience January 2012 - January 2013

HUMAN RESOURCES ASSISTANT/HILTON CERTIFIED TRAINER

Managed daily/monthly/quarterly tasks such as insurance billing,

employee data maintenance (ADP), payroll, prescreening, benefits

enrollment, Worker's Compensation, Unemployment, FMLA, STD, LTD,

unemployment claims, OSHA, 401K, NJ New Hire system, E-Verify,

and ADP/HRB Reporting

Managed and Coordinated functions including recruiting, employee

relations, Leave of Absence, terminations, new hire orientation,

employment verification and development of materials

Administered and Coordinated all benefits and billing, employee

relations programs and activities such as birthdays, employee

recognition and incentives, service awards, social functions and

general hotel meetings to maintain a positive employee relations

climate

Created and prepared communications to training participants and

their management, ensured training materials are produced and

available for each training, coordinated/Monitor/Oversee all

training programs, such as new hire orientation, Customer Really

Matters, Make It Right, Tips, ADA, Safety and other Hilton Brand

Standard trainings to meet requirements and departmental needs

Coordinated the execution of training events; development of

training calendar; scheduling and confirming with departmental

managers

Maintained all files, Training materials, and information on

Matrix

CoWorx Staffing Services (Headquarters)

July 2011 - December 2011

HUMAN RESOURCES SUPPORT ASSOCIATE (INTERNAL CONSULTANT)

Provided general administrative support such as FMLA, STD, LTD,

WC, preparing correspondence, forms and reports, arranging

meetings, processed confidential reports and documents, filing

electronic and hard copy, and tracking deadlines

Prepared documentation needed for new hires, made changes in pay,

status and benefits, recruitment relations records, reports, and

organization charts

Managed sensitive and confidential matters like employee

relations, and organizational changes, planning and protecting

the security of information, data and files

Interpreted, assisted and advised employees and managers

regarding leave management and benefit administration, and HR

procedures and policies within the specified guidelines

Safiyyah N. Lawson Page

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Conducted research, gathered data and statistical reports, and

maintained statistical information

Assisted in the new hire orientation process

Handled issues and inquires in unavailability of HR Manager

Assisted with background checks

Maintained employee file records up-to-date by handling changes

in employee status in timely manner

Ensured effective reception or proper approvals on forms and

entered changes in the system

Prepared paperwork needed to create new employee profile and to

place new employee on payroll

Provided assistance in monitoring employee performance appraisal

process

Interacted with and supplied information to employees, department

heads, and job applicants

Cognizant Technology Solutions, Teaneck, NJ

February 2011 - July 2011

BENEFIT ADMINISTRATOR (CONSULTANT)

Administration of benefit plans to include FMLA, STD, LTD,

Worker's Compensation, enrollments, loss of pay and changes

Communicated with management and employees about leave

availability and requirements, administer leave, and coordinate

leave with disability insurance, workers' compensation, and paid

time off

Explain and assist associates with the FMLA process; address all

leave related issues

Worked closely with vendors such as MetLife, Zurich, Discovery

Benefits to ensure all paperwork is accurate

Resolved discrepancies and assisted the Benefits Manager in

special projects as requested.

Partnered with vendors regarding eligibility for leaves and

discrepancies in order to implement corrective actions

Created spreadsheets for all associates on leave to keep an

accurate record of changes, start dates, end dates and loss of

pay; communicate to the payroll team for recovery and record

keeping

Educated and assisted associates who were transferring or

resigning regarding their benefits while making the appropriate

changes

Explained human resource policies and procedures with regards to

benefits, paid and unpaid-time off options for employees

Prepared consulate letters for associates in regards to their

insurance coverage while traveling outside of the US

AON/Hewitt, Orlando, FL September 2010 - December 2010

HR CUSTOMER SERVICE ASSOCIATE (CONSULTANT)

Received calls from clients' employees, processed transactions,

answered questions, resolved issues, and responded to inquiries

that may be related to their health, savings, retirement plans,

or other human resource-related services (i.e.-payroll, leaves of

absence, learning, etc.)

Made required customer follow-up calls and conducted additional

research for information

Safiyyah N. Lawson Page 3

Internal Revenue Service, Paterson, NJ September 2009 - May 2010

HUMAN RESOURCES INTERN

Responsibilities included activities, such as employment,

employee relations, benefits, and training

Assisted with recruitment of job applicants, reviewed

applications/resumes, evaluated applicant skills and made

recommendations regarding qualifications

Processed status changes in system related to disability, FMLA

and unpaid leave

Prepared, processed and distributed payroll

Assisted with new employee orientations, managed and maintained

employee attendance

Conducted employee verification process such as; background,

criminal and reference checks

Maintained human resource database, computer software and manual

filing systems

CAREER SERVICES REPRESENTATIVE and ASSISTANT DIRECTOR of

ADMISTIONS at the following schools:

1/09 -10/09 Everest Institute South

Plainfield, NJ

9/07 - 2/08 Lincoln Technical Institute Edison, NJ

6/06 - 4/07 The Chubb Institute

Jersey City, NJ

Masters of Science, Human Resource Management, May 2010

education College of Saint Elizabeth, Morristown, NJ

GPA 3.42

Bachelors of Arts, Sociology, December 2001

Centenary College, Hackettstown, NJ

Professional Membership:

Society for Human Resource Management (SHRM)

Member Since: May, 2009

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