Customer Service Manager
Resume:
Wendy Asarel Toscano
**** **** *** *** ***? Austin, TX ? 78701 ? 956-***-**** ?
*********@*****.***
EDUCATION
The University of Texas at San Antonio CAP Program (Aug 2009- May
2010)
Undeclared
The University of Texas at Austin (Aug 2010- May 2013)
Bachelor of Science in Public Relations (2010 - 2011)
Bachelor of Science in Communication Sciences and Disorders (2011
-2012)
WORK EXPERIENCE (References upon request)
K & R Drive Thru Convenience Store (Aug 2007- Present)
Event Coordinator / Manager
. Interacted with customers on a daily basis and was responsible with
dealing with any complaints
. Responsible for making and following through with all supply orders
and creating promotions
. Provided owner with written monthly reports that comprise of work
summaries, cash flow analysis, inventory status, and staffing
schedules
Boy Scouts of America (Feb 2013 - Present)
Scout leader/ Mentor
. Work with leaders in education to create monthly lesson plans for
children in grades 2nd and 3rd
. Provide leadership skills and environmental awareness for children in
order to help them become role models in society, while developing and
participating in various community service projects
Tribeza Culture and Lifestyle Magazine (Dec 2010- Feb 2011)
. Helped book vendors for their annual Tribeza Wedding Day expo
. Responsible for set up and clean up as well of supervision of vendor
. Provided customer service in sales and promotions of all our events
KDK Harmon Foundation - Education Funders Day (Feb 2011- Feb 2011)
. Created a complete welcome packet with coordinating labels, folders,
and agenda for over 50 legislators and education grant makers
. Helped organize and set up the event at the Texas capitol building
Speech Therapy Volunteer at Austin Speech Labs (Nov 2012 - Present)
. Worked closely with trained SLPs to provide intense speech, language,
and cognitive therapy for underserved and uninsured stroke survivors
Speech Therapy Volunteer at Capitol School of Austin Volunteer
. Worked closely with trained SLPs in the classroom to help children
ages 3-9 with average or above average learning potential who have
speech, language and learning differences.
ACTIVITES
Distributive Education Clubs of America (Aug 2007- May 2009)
Nationally Ranked Member
. Competed and placed nationally on marketing skills
Texas Belles Event Planning Campus Organization (Aug 2010 - Present)
. Created ideas for booths and vendors, organized socials,
attended many event planning seminars and informational meetings
Planet Longhorn Campus Organization (Aug 2010 - Present)
. Officer of Student Affairs - I dealt directly with more than 500
exchange students, I used social media, marketing creativity, and
excellent people-skills to bring our organization to light.
Cancer Fundraiser for Eric Mora (May 2010- July 2010)
Coordinated fundraisers to help our friend and his family during his
time of need:
. Organized a BBQ sale and a carwash fundraiser that raised over $1,000
towards his treatment
Operation Smile (Jan 2013 - Present)
. Coordinated fundraisers that helped raise $2,000 that were used to pay
for cleft palate surgeries
. Participated in the planning and execution of various awareness
festivals in which children with cleft palate were introduced to
volunteers and participants who played and interacted with them
SKILLS
. Language: Fluent in Spanish; written and oral
. Computer (Mac and PC): Word, PowerPoint, Excel, Publisher,
Outlook, iMovie
. Social Media Marketing: Facebook, Twitter, Blogs
. Communication: Public Speaking, training, interpersonal
skills, client interaction
. Business: Strong project management, detail-oriented, ability
to multi-task under deadline pressure, committed to pursuit
of excellence, time and budget management
References:
Erica V. Ekwurzel
Previous Volunteer Manager
Austin, Texas :512-***-****
*****@***-******.***
Tiffany Leung
Close Friend
910 West 26 Apt 303
Austin, Texas
************@******.***
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