Customer Service Representative

Tanya Bokongo

**** ******** ****** *

Toronto, On, M1K 2N1

***- *** ****

**********@*****.***

OBJECTIVE

To successfully utilize my skills and abilities to meet the goals set by my

employer.

QUALIFICATION & SKILLS

Bilingual - French and English; over 5 years of experience working in

customer service and handling public inquires.

. Extremely motivated and focused

. Excellent interpersonal and communication skills

. Strong organization planning and communication skills

. Highly reliable self-starter, can be counted on to complete

assignments without supervision

. Enthusiastic, easily adjusting to new environments

PROFESSIONAL EXPERIENCE

Shopper drug mart March 2012-June 2012

Customer service associate

. Answering question about optimum points card.

. Updating customer's card by adding their points, and making changes

in their profiles.

Towers Watson

October 2011-December 2011

Customer service associate

. Dealing with different insurance company regarding the buyout program

package.

. Explaining the buyout program to certain retirees and surviving

spouses the opportunity to receive a cash settlement for opting out of

their health and dental coverage

. Explaining to retire how the buyout program can provide additional

flexibility in different case.

Randstad

AON Hewitt

July 2011-August 2011

. Explaining customers their insurance coverage

. Pin reset for clients

. Adding dependent or beneficiary on the customer account

. Ensuring security of the accounts are carried out appropriately

. Handling over 15 clients and various tools to ensure workflow is

maintained

The Bagged group November 2009 - December 2010

Customer Service Representative

. Answering calls from different companies

. Placing Client's order base on the service that calling about

Teleperformance (on behalf of Rogers) March 2007 -

July 2009

Customer Service Representative Collection department

. Cell phone activation

. Offering and promoting different monthly plan

. Up-sell customers on promotional plans

. General customer service

. Reminding customers for their bills payment

Burak Jacobson, Toronto, ON (part-time) August 2006 - March 2007

Telephone Interviewer

. Conducted telephone surveys for different companies' products and

services dealing with general public,

. Made over 100 calls per day in order to get at least one survey at

this end of the shift.

Ramada Plaza Hotel Ft. Lauder dale (full-time) March 2005 - July

2006

Customer Service Representative (Telemarketing)

. Answered and made high volume of calls (minimum 60-70 per day)

Performing sales follow-ups.

. Selling vacation ticket to customers

. Negotiated price with customers,

. Solved different issues (e.g.: missing ticket, payment process)

. Dealing with irate customers

. Logged customer order and information in computer

EDUCATION & LANGUAGES

2009 Centennial College- Online Course

REFERENCES

Upon request

Contact this candidate