Sales Manager

Tom Connell

**** *********** ******* **., ************, Fla. 32223

904-***-**** (cellular), *******@***.***

Executive Summary

Results-oriented seasoned professional with diverse experience in Sales/Marketing/Personnel

Management/Operations/Insurance. Equally skilled at business planning/analysis and directing the day to day

operations to achieve company objectives. Excellent analytical and problem solving skills.

My areas of expertise include, but are not limited to:

● Relationship building and customer service ● Creating and tracking goals / objectives

●Building, managing and motivating sales teams ● Excellent negotiator and influencer

● Project Management ● Strong presentation skills

● Budget management ● Inventory ordering and forecasting

● Financial analysis / Business reviews ● Organization and prioritization

Professional Experience

Cigna Healthcare, Scranton, Pa.

Client Liaison / Customer Service (July 2012-Current)

• Handle high volume of policy holders and healthcare provider’s inquiries regarding insurance

claims/policies.

• Performs research on claims / policy guidelines to respond to inquiries and interprets policy

provisions to determine most effective accurate response.

• Routes claim forms and supporting documentation to various units for final processing.

• Ability to locate and interpret complex information from multiple computer applications.

• Independently responds to inquiries, grievances, complaints or appeals.

• Accountable for professional interaction to insure satisfaction, high quality service and first

contact resolution.

• Management training program track learning all aspects of Cigna’s business plan.

FEDERATED PAYMENTS, Scranton, Pa.

Regional Sales Manager (Jan. 2012- June 2012)

• Sales Manager for a leading provider of electronic payment solutions (credit card processing)

for businesses in U.S. and Canada.

• Responsible for recruiting, hiring, training and assisting a sales division in meeting goals and

objectives.

• Developed effective strategies and training tools to position company in marketplace.

• Analyze Merchant financial statements and prepare proposals for potential new Merchant

customers.

• Monitor and maintain sales division’s expected closing ratio as set by VP of Sales.

• Company reorganization in June 2012, moving position back to corporate home office.

NAA INSURANCE, Jacksonville, Fla. / Scranton, Pa.

Independent Insurance Agent (Jan.2011- Dec. 2012)

• Responsible for selling Mortgage protection Insurance as well as various Life Insurance

products.

Southern Wine & Spirits, Jacksonville, Florida

Sales / Marketing Manager (2000-Sept. 2010)

Managed Sales division of over 60 sales reps. and district managers with revenue of over $54M, in

highly competitive wholesale distribution field.

• Recognized by company for increasing my division’s sales revenue 6 years in a row as Sales

Manager.

• Responsible for recruiting, interviewing, hiring and creating compensation packages for

personnel in division.

• Created and executed strategic marketing / sales programs for specific brands / products.

• Create and present year-end financial business reviews for key customers.

• Establish monthly goals / objectives, distribute, monitor and track performance.

• Created individualized strategic business plans for select key accounts in marketplace.

• Responsible for inventory procurement and management for division programs.

• Develop, implement and monitor sales promotions and programs to meet or exceed financial

objectives.

• Reinforce company expectations and hold team members accountable to achieve individual

sales objectives.

• Manage and establish long term, team oriented relationships with supplier / manufacturer

partners.

• Schedule and conduct regular sales meetings with team to discuss issues / roadblocks to success

and solutions.

• Managed and worked within division budget goals.

Southern Wine & Spirits, Jacksonville, Fla

CORPORATE ACCOUNT MANAGER (1995-2000)

Represented and Directed Company’s business plan with multiple large retail chains as

account manager and lead contact.

• Sole contact and face of company with account. Relationship build and problem solve any

concerns.

• Created financially sound programs, new item authorizations, business reviews, and met the

sales expectations of both Southern Wine & Spirits and our supplier partners.

• Worked closely with numerous Supplier partners to develop comprehensive programming to

include specific brand sales goals, display objectives and brand specific shelf standards.

Education

Florida State University, Tallahassee, FL

Bachelor of Science Degree

Business Administration-Major- Marketing

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