Customer Service Human Resources

DEBORAH A. DEVITA

Email: ***************@*****.***

**** ****** ******* *****, *******, FL 33594 – Cell No.: 813-***-****

EXPERIENCE:

September 2000- April 2013 - Office Manager Marshall, Dennehey, Warner, Coleman & Goggin

RESPONSIBLITIES:

• Managed support staff of thirteen people serving 10 plus attorneys/paralegal

• Managed daily workflow activity to ensure all attorneys received proper support

• Supervised legal assistants in maintaining files in accordance to company policy

• Conducted monthly staff meetings to communicate firm policies and discuss issues of the month

• Planned and managed all firm functions/activities

• Handled human resource functions:

o Interviewed potential new hires

o Oversaw new employee orientation and documentation

o Maintained employee files

o Monitored employee attendance, overtime, sick leave and paid time off

• Handled Interfaced with the IT department to troubleshoot technology issues

• Managed outside vendors

o Determined most appropriate vendors to utilize for copies, court reporters, interpreters, investigator

services and subpoena service

• Responsible for handling bank functions

o Made deposits to operating and trust accounts

o Handled wire transfers

o Managed paperwork and documentation concerning bank accounts

• Responsible for monitoring attorney and paralegal billing

• Managed accounts receivables

ADMINISTRATION:

Interfaced with corporate human resources, technology department, senior management, outside vendors as well as

handled bank related matters on a regular basis to keep the office operating efficiently and effectively:

• Human Resources: Document employee files on a regular basis as well as oversee all

termination/resignation documentation.

• Technology Department: Assigned computer terminals/location/telephone, scheduled new hire training/new

software training for entire office and troubleshot issues with IT administrators.

• Senior Management: Responsible for travel reservations, coordinated entertainment functions as well as

meetings with Tampa office attorneys and assisted in delegating files for review.

• Banking: Handled bank deposits into operating and trust accounts, coordinated wire transfers, in charge of

paperwork for any and all signers on all Florida office accounts and obtained documentation needed to process.

• Ran monthly reports relating to active cases, accounts receivables and attorney time analysis.

• Processed vendor invoices according to client guidelines.

CUSTOMER SERVICE:

Monitored/Interacted with firm clients/customers/outside vendors regarding new cases, billing cycles/deductibles,

accounts receivables and general service issues:

• New Cases: Spoke to adjusters regarding case type/rates and referred them to appropriate attorneys for

handling.

• Billing Cycles/Deductibles: Determined billing cycle/deductible issues with firm clients and set up files

for processing/billing.

• Accounts Receivables: Spoke to adjusters and/or clients regarding accounts receivables on a monthly

basis and processed all invoices to adjuster and/or client according to deductible information on file.

• General Service Issues: Contacted adjusters regarding client guidelines and obtained client approval on

file-related issues such as expert usage.

ADDITIONAL PROFESSIONAL WORK HISTORY:

• Manager Maggie O’Neills Irish Bar & Restaurant 6/1998 – 7/2000

• Legal Assistant Sherr, Joffe & Zuckerman 6/1995 – 9/1997

EDUCATION

• Temple University - Court Reporting Program 1981-1984

REFERENCES AVAILABLE UPON REQUEST

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