Customer Service Human Resources

**** **** **** **. *********, OH *****

PHONE 440-***-**** E MAIL ******.**********@*****.***

OKSANA TARASENKO

OBJECTIVE Looking for an opportunity to work in Human Resources for a reputed company using my knowledge and skills, open to knew

fields of work to grow myself and make myself more valuable to my employers.

EDUCATION Bowling Green State University August 2008-August 2012

Bachelor of Applied Health Science

Specialization in Health Care Administration

Business Minor

EXPERIENCE Cleveland Clinic Regional Hospitals, Internship June 2012-August 2012

Beachwood, OH

Interned in the Regional Administrative Offices with the Senior Director of Regional Hospital Operations

• Utilized business intelligence and metrics to drive performance reporting and improvement

• Served as a resource in the development of quality goals for patient safety, hospital acquired conditions, mortality and

readmissions

• Utilized Press Ganey to gather information related to patient experience and compile management reports for action plans

and improvement initiatives

• Served as a resource on various projects in collaboration with Human Resources, Finance, Communications and Process

Improvement

Marc T. Fried DDS, Internship June 2007-June 2008

Lyndhurst, OH

Chair-side Assistant

• Basic clerical work; fax, copier, scanner, 5 line telephone

• Manage appointments, mail, patient files, invoices and x-rays

• Assisted in obtaining and molding impressions

EMPLOYMENT Exodus Integrity Services Inc. October 2012-Present

Willoughby, OH

Talent Acquisition Specialist

• Negotiate wages, benefits and other terms and conditions of employment with candidate

• Evaluate strengths and weaknesses of candidates through screening and interviews

• Cultivate new business through cold calling, referral follow-up and current account expansion.

• Presented administrative support the Talent Acquisition Manager and the recruitment process

• Research and communicated with community services, colleges and internet websites

• Develop, implement and manage an individual recruiting strategy to bring in applicants through existing resources in order

to maintain an effective pool of employees.

• Create attractive and effective ads for the Internet and other advertising mediums. Maintain relationships with industry

contacts to gain industry knowledge and get referrals

Best Buy August 2006-January 2012

Mayfield Heights, OH

Customer Service Specialist

• Handled all customer communication in person, through telephone, fax and e-mail correspondence

• Troubleshoot and resolve all customer service issues and complaints

• Responsible for advanced knowledge of all products and services

• Trained new associates

• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy

and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed

service

INVOLVMENT Alpha Xi Delta Fraternity September 2008-Present

• Social Chair 2009-2011

SKILLS Works well with team or as an individual, picks up on concepts fast and applies them to work, strong interpersonal skills, well

organized, multitasking, bilingual-Russian, highly skilled computer user, Microsoft Office software (Word, Excel, Outlook,

Power Point, Access), typing (60wpm), superior customer service, excellent verbal and written communication skills, excellent

planning, organizational and prioritization skills.

Contact this candidate